I've booked a journey from my local station to St Pancras to Nottingham, going on Sat 20th May.
Two advance singles bought from EMR in one transaction, returning the following day.
They've emailed me to say the local Thameslink train (9.48) isn't running on Saturday, so I can get the next one or a refund. Could I get the previous train, and thus still catch my reserved train to Nottingham? The FAQs and guidance were not helpful, only mentioning 'the next Thameslink train', but that would make me miss my connection and lose my seat to NOT.
Alternatively I can rebook my journey for free (how kind of them!), but as both trips were purchased together, I have to rebook both, paying more than £10 more, and the routes available are via less-accessible stations. Or I could use bus and tube to get to KX, again paying more.
Two advance singles bought from EMR in one transaction, returning the following day.
They've emailed me to say the local Thameslink train (9.48) isn't running on Saturday, so I can get the next one or a refund. Could I get the previous train, and thus still catch my reserved train to Nottingham? The FAQs and guidance were not helpful, only mentioning 'the next Thameslink train', but that would make me miss my connection and lose my seat to NOT.
Alternatively I can rebook my journey for free (how kind of them!), but as both trips were purchased together, I have to rebook both, paying more than £10 more, and the routes available are via less-accessible stations. Or I could use bus and tube to get to KX, again paying more.