I bought the tickets described in this thread at SWT's website and was surprised that although it treated the purchase as one transaction it gave me three collection references, one for each ticket. Then I went to Bracknell to collect the tickets at one of the machines. As requested, I put in the card I used, then entered one of the references. It printed the tickets for that reference then went back to the main menu. The process was repeated for the other two tickets: card in, enter ref, print, menu. It treated each ticket as though it were a completely different purchase :-x. It took ages . I can't believe this is how it's intended to work; surely I must be doing something wrong? At the very least one reference should cover all the tickets purchased on the same transaction. Even better, when I put the card in the machine it should give me a list of all the uncollected tickets purchased with that card and alllow me to select all those I want to print now.