Wallsendmag
Established Member
This isn’t anything to do with TVMs, as far as I understand it.
It's to do with how systems feed across to TVMs, presumably, so as far as the general public is concerned it's the fault of the TVM!This isn’t anything to do with TVMs, as far as I understand it.
Had a go this morning TVM and Ticket Office no joy as at 11amHi, should be fixed on all TVMs now
Hi, which location pleaseHad a go this morning TVM and Ticket Office no joy as at 11am
Ahhh, not a Northern TVM but West Midlands Trains I am assuming. I will pick it up with themCoseley
Neither our TVMs or Mtis @ station are able to issue them.A
Ahhh, not a Northern TVM but West Midlands Trains I am assuming. I will pick it up with them
Will they be uploaded soon they have stated if not able to a print out or booking ref number on your phone may have to do.Neither our TVMs or Mtis @ station are able to issue them.
We're just refering customers to the point of purchase.Will they be uploaded soon they have stated if not able to a print out or booking ref number on your phone may have to do.
This is from the Twitter team so may not be written in stone still it's a rum deal flailing a million tickets into the domain.
And not having the infrastructure to complete the task
I have some to pick up in Sheffield tomorrow which I assume is EMR… Will they work @northernman ?
And for those of us using a 21st century TIS?TVMs should all pick this up from tomorrow. Northern TVMs are picking this up now. Ticket office systems if they are Fujitsu STARdesktop (Northern, TPE and EMR all use that system) should pick up from tomorrow
The industry data feed was provided to suppliers yesterday its a 48 hour process so tomorrow for all I would expectAnd for those of us using a 21st century TIS?
Thanks,been fielding calls half the weekThe industry data feed was provided to suppliers yesterday its a 48 hour process so tomorrow for all I would expect
I picked mine up OK at Oxford this morningWill be walking almost past my local station later today. The TVM there is a Northern one. Is it worth making a few minutes detour and trying to print these tickets or is it likely to not work and I should leave it for a few more days? Flash Sale tickets booked for late September so no massive hurry.
I've had that on Northern TVMs with normal tickets too. Presumably just a symptom of the Flowbird software's general cr*pness.TVM kept saying references were invalid even though they were inputted correctly
I’m sure I said something earlier in the thread about requiring manual intervention after a failed collection attemptTried picking some flash sale tickets I ordered online from Newcastle, printed receipt and gave an error. Travelled to MetroCentre, TVM kept saying references were invalid even though they were inputted correctly.
Edit: This was platform 2. P1 TVM worked fine.
I had 2 tickets not printed phoned Northern today they said the tickets are still in the machine but will only be able to collect them from a Northern TVMI’m sure I said something earlier in the thread about requiring manual intervention after a failed collection attempt
Pleased to say I was able to obtain the tickets I had purchased last week, today, from one of Northern Rail's machines, not the one I'd originally chosen when making the booking, which had been Manchester Victoria, but at a rail station in Ashton-under-Lyne.Yesterday took the opportunity to buy four tickets online at £1 each, part of Northern Rail's flash sale.
I tried to collect them this morning from one of the machines at Victoria Station, Manchester.
The machine I used (the other was out of action) would only provide me with receipts, but no tickets.
I enquired with one of the ticket sellers and she told there is a 48 hour delay between buying the tickets and them being available to collect from the machines.
I will try again in the morning, when 48 hours will have elapsed, and if I am once again unsuccessful, will be on the phone to Northern Rail.