Experience vouchers.
They definitely need banning.
You’ve heard of these “experience gift vouchers”, right? Where someone buys a day out on an experience for someone else?
Avoid them like the plague. The hassle using them has to be seen to be believed… until two weeks ago, I thought you could simply take the thing to one of the venues listed and that would be it, like using a gift voucher in a shop…
Oh no! That’s far too simple and common sense for them. It’s more like this:
Go online to register the thing, making sure you have the gift receipt with you because it’s got a number on it that is needed to make sure it registers. Then once you’ve done that, you then chose from the list of venues which one you want to visit.
That’s when it gets really bad… you then fill in three dates on which you would like to try to use the thing and then you have to wait several days while they check with the venue for availability. I just done one and all three days were already booked up… “but if you can visit it before 22nd June it should be OK”.
Right… there’s only one possible date at that short notice, so I mail back straight away: “Does that mean it’s available on the Saturday 11th June?”. Several days later, I get a mail back saying simply “We’ll have to check with the venue!”. So now I have to wait several more days to know, by which time you can bet it’ll be difficult to find any hotel capacity in the vicinity for the night before and after.
Oh by the way, they say, if the attraction has put their prices up since the voucher was purchased, I’ll have to pay the difference…
Jeez… I think I’d rather just turn up and pay like any other visitor… It’s much easier…