mfc3024
Member
Over the last few days I have arrived at Motherwell station waiting for the 7.04 East Coast service to Edinburgh. Due to East Coast implementing an emergency timetable, the only southbound service leaving Glasgow is the 7.04 service.
On Monday the service was great, Tuesday it was 30 mins late and yesterday and today it wa cancelled. I appreciate that the weather is bad and points and signals can fail, however Scotrail have managed to operate the 7.28 service from Glasgow Central to North Berwick via Carstairs so I assume that the route is fine.
My issue is not so much about the 7.04 East Coast service being cancelled, but about the lack of communication. On Wednesday I received five different status updates about the 7.04 service from five different sources. The station staff advised they didn't know if the service had left Glasgow, the station monitor (upstairs) said it was due at 7.22 then 7.33, the monitor on the platform said it was on time, the help-point adviser said he thought it was cancelled and the National Rail live updates showed it as cancelled.
How can there be so much variation on the status of the train, and why would there be no announcements made to passengers as to the status of the train? I understand that station staff and railway operations staff are stretched due to the weather, but I wouldn't have thought it would have been that difficult to establish if the train had left glasgow on time or if it was cancelled. Passengers just want to know what is happening with the trains and if they received some more accurate communication then I think they would be less aggrieved when there were delays or cancellations.
On Monday the service was great, Tuesday it was 30 mins late and yesterday and today it wa cancelled. I appreciate that the weather is bad and points and signals can fail, however Scotrail have managed to operate the 7.28 service from Glasgow Central to North Berwick via Carstairs so I assume that the route is fine.
My issue is not so much about the 7.04 East Coast service being cancelled, but about the lack of communication. On Wednesday I received five different status updates about the 7.04 service from five different sources. The station staff advised they didn't know if the service had left Glasgow, the station monitor (upstairs) said it was due at 7.22 then 7.33, the monitor on the platform said it was on time, the help-point adviser said he thought it was cancelled and the National Rail live updates showed it as cancelled.
How can there be so much variation on the status of the train, and why would there be no announcements made to passengers as to the status of the train? I understand that station staff and railway operations staff are stretched due to the weather, but I wouldn't have thought it would have been that difficult to establish if the train had left glasgow on time or if it was cancelled. Passengers just want to know what is happening with the trains and if they received some more accurate communication then I think they would be less aggrieved when there were delays or cancellations.