westcoaster
Established Member
Hi I'm after a bit of advise regarding a recent purchase.
I brought a box of 30 flavoured crisps ( my favourite but hard to find) of eBay. They arrived and immediately opened a pack, to my surprise there was no flavouring on them. So I opened a second pack and again they were plain, i went through the box and found 8 packs with the same batch code and best by date.
I contacted the seller who gave 5* service and immediately dispatched a new box, this is where the problem is, the replacement box has the same batch code and sell by date as the first box ( opened a pack and again no flavouring).
I also contacted the manufacturer who sent a bog standard reply and £8 of postal orders for the 8 packs.
Do I now recontact the seller who are already £16 down, or do I go back to the manufacturer and push for a better outcome. Or just let it go.
Or any other ideas.
(Also found another batch code in the box flavourless)
I brought a box of 30 flavoured crisps ( my favourite but hard to find) of eBay. They arrived and immediately opened a pack, to my surprise there was no flavouring on them. So I opened a second pack and again they were plain, i went through the box and found 8 packs with the same batch code and best by date.
I contacted the seller who gave 5* service and immediately dispatched a new box, this is where the problem is, the replacement box has the same batch code and sell by date as the first box ( opened a pack and again no flavouring).
I also contacted the manufacturer who sent a bog standard reply and £8 of postal orders for the 8 packs.
Do I now recontact the seller who are already £16 down, or do I go back to the manufacturer and push for a better outcome. Or just let it go.
Or any other ideas.
(Also found another batch code in the box flavourless)