So I was delayed by over 100 minutes into Paddington on the weekend on a Swansea to London journey thanks to a broken down freight train just before Bridgend. Now the fun is out of the way, I believe I am eligible for compensation from GWR, despite their less than helpful compensation terms, as the failure was within the railway industry. The complexity comes in that I was travelling on split tickets that were not of the same type (so the usual x% of a return / single ticket doesn't really work) and because of the diversions / reworkings of services due to the Bristol Parkway blockade at the time (meaning the Bristol Parkway to Paddington services were actually going via Patchway, with a replacement bus running between Patchway and Bristol Parkway). That added to GWR's compensation terms (that depend on the "type" of service you are travelling on) means I have no idea what I should be claiming for. So the tickets I held, how they were used and the cost (all with a 26-30 railcard) were: Swansea to Cardiff anytime day single - £7.55 Return portion of a Keynsham to Ton Pentre anytime return ("stopping" short at Patchway, outward portion was used a few days before without any delays on that journey) - £14.65 Super off peak day travelcard from Bristol Parkway to Paddington ("starting" short at Patchway) - £42.40 I plan on submitting the claim by post with a covering letter explaining the situation and tickets used, but just want to check if there is anything not obvious that I should mention and if anyone has any clue at all what I should actually end up getting back?