trenopendo
Member
To make a long story short, I was travelling into London Paddington on Sunday the 26th of September. Using the Worcester-London Paddington GWR line.
Train suddenly stopped at Reading; mind you, it was already utterly packed and unbearable because of engineering works in the line. Train driver advised that Paddington Stn was not available because electrical works had overran, and he was going to wait it out until Paddington was available. He had no ETA. He suggested taking the Reading - London Waterloo service from SWR, which I did.
Now the Reading - Waterloo service is a commuter train that takes 1:30+ h, which meant I ultimately arrived some 70 minutes late to London Waterloo -- and probably 95 minutes late to Paddington.
On this basis, I submitted a Delay Repay claim to GWR.
Turns out that, had I not followed the advice of the train driver and sat down, the delay would had only been 30-59 minutes. And GWR is paying out on this basis.
But how could I possibly had predicted the future? I took a reasonable alternative (at the time) that meant I was delayed for more than 60 minutes, and I think it's reasonable to expect compensation on those terms. Particularly because the driver himself suggested that service.
Any thoughts? Much appreciated.
EDIT: I just realised this should have been posted in Disputes & Prosecutions, my bad.
Can a mod move this thread? Thanks
Train suddenly stopped at Reading; mind you, it was already utterly packed and unbearable because of engineering works in the line. Train driver advised that Paddington Stn was not available because electrical works had overran, and he was going to wait it out until Paddington was available. He had no ETA. He suggested taking the Reading - London Waterloo service from SWR, which I did.
Now the Reading - Waterloo service is a commuter train that takes 1:30+ h, which meant I ultimately arrived some 70 minutes late to London Waterloo -- and probably 95 minutes late to Paddington.
On this basis, I submitted a Delay Repay claim to GWR.
Turns out that, had I not followed the advice of the train driver and sat down, the delay would had only been 30-59 minutes. And GWR is paying out on this basis.
But how could I possibly had predicted the future? I took a reasonable alternative (at the time) that meant I was delayed for more than 60 minutes, and I think it's reasonable to expect compensation on those terms. Particularly because the driver himself suggested that service.
Any thoughts? Much appreciated.
EDIT: I just realised this should have been posted in Disputes & Prosecutions, my bad.
Can a mod move this thread? Thanks
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