Michael1968
New Member
- Joined
- 13 May 2015
- Messages
- 2
Hi there
A couple of weeks ago Southern had major problems across the network, especially at Clapham Junction. It was all over the news - for a long time there were large numbers of cancellations, huge delays, barely any trains on my route, and they were advising people not to travel.
Not wanting to spend hours travelling in to work I heeded their advice and worked from home that day - and then contacted them afterwards for compensation. Their reply:
--
Unfortunately as you haven't travelled on the 30 April 2015, you are unable to claim for compensation for your journey, as when we process a claim we will need to see proof of travel and this information is shown via your Key Card scanning history.
--
I have an annual card loaded on the Southern Key card.
To me this seems completely unreasonable - if they are having major problems on their network surely it is reasonable for me not to travel and still be able to claim compensation?
Any thoughts on this? I think they owe people their money back if people can't get in to work within a reasonable time frame without them having to spend all day on a station trying? By their logic, they could close down the entire network and not pay anyone compensation!
I suppose people could abuse the system and pretend they were planning on travelling when they weren't - but for annual card holders this should be rare and if they operated a reliable service there wouldn't be any compensation to pay anyway!
Thanks
A couple of weeks ago Southern had major problems across the network, especially at Clapham Junction. It was all over the news - for a long time there were large numbers of cancellations, huge delays, barely any trains on my route, and they were advising people not to travel.
Not wanting to spend hours travelling in to work I heeded their advice and worked from home that day - and then contacted them afterwards for compensation. Their reply:
--
Unfortunately as you haven't travelled on the 30 April 2015, you are unable to claim for compensation for your journey, as when we process a claim we will need to see proof of travel and this information is shown via your Key Card scanning history.
--
I have an annual card loaded on the Southern Key card.
To me this seems completely unreasonable - if they are having major problems on their network surely it is reasonable for me not to travel and still be able to claim compensation?
Any thoughts on this? I think they owe people their money back if people can't get in to work within a reasonable time frame without them having to spend all day on a station trying? By their logic, they could close down the entire network and not pay anyone compensation!
I suppose people could abuse the system and pretend they were planning on travelling when they weren't - but for annual card holders this should be rare and if they operated a reliable service there wouldn't be any compensation to pay anyway!
Thanks