Had a strange experience with West Midlands Railway again.
My daily journey is very simple, usually an Anytime Day Return between Henley-In-Arden and Stratford-Upon-Avon with a 16-17 railcard.
Last week, my train arrived at Henley-In-Arden already running seven minutes late, then was held at a red signal for 20 minutes outside Stratford-Upon-Avon. Arrived into SAV 29 minutes late.
So, I go and claim delay repay, takes until today to come around, and of course "we didn't find you were delayed by more than 15 minutes"... which is strange as it was literally 29 minutes late.
Appeal time. Wrote in the appeal that the train was 7 minutes late at Henley-In-Arden but arrived into Stratford-Upon-Avon 29 minutes late. The appeal was approved and I was paid for a 30 minute delay (even though the delay was 29 minutes)
Some of my claims are paid almost instantly, so I'm guessing that simple cases can be dealt with by the computer, with more complex cases getting looked at by a human. But how did they manage to somehow not find more than 15 minute of delay on a service that quite clearly ran late? No other operators are involved, this is a simple A->B journey...