I hate claiming deley repay, it is complex, time consuming and designed to put you off claiming. I have found that most journeys with connections involved get rejected. For example recent rejection by LNER. We have checked our records and found that the 0915 Leeds - Stevenage service was only 8 minutes late therefore you are not entitled to any compensation. This is correct it arrived at Stevenage at 1111 on this day, my connection to Welwyn Garden City departed at 1110. They could see from my ticket that the journey was between to Welwyn Garden City. I booked the ticket on thier website so they could see that my connection was impossible. The train should have arrived at 1103 and 7 minutes is valid for a connection at Stevenage. I appealled immediately - they said they would reply in 10 working days. 1 month later nothing. I have complained - nothing. Normally I would give up - but the tickets value was £160. Anyone know how to get journeys where missed connections due to late running approved? GTR are just as bad at rejecting them, but thier appeal systems is even worse in the fact you need to submit the entire claim again. Everything including ticket numbers, photo of tickets etc. Most of my journeys involve at least 1 connection, missing it can cause delays of greater than 2 hours on my most common journeys because of the infrequent EMR timetable. But any tips to get delay repay passed first time would be welcome as I am losing the will to live on this now. I will write to my MP (as he is the transport minster) but don't really expect him to look at a more consumer friendly delay repay system.