gray1404
Established Member
Super Off Peak Return held. Delayed on outward journey by 60 minutes. Received compensation for 50% of cost of ticket.
Return journey delayed 120 minutes. Claimed and rejected. On appeal I received 50% of cost of ticket for a 60 minute delay. I appealed again and was advised I'd received the maximum compensation possible.
Is it correct that my return journey compensation could not be 100% of ticket cost as I'd already received 50% from outward journey?
I'm wondering if I should complain to customer services or go to the Rail Ombudsman.
Thanks.
Return journey delayed 120 minutes. Claimed and rejected. On appeal I received 50% of cost of ticket for a 60 minute delay. I appealed again and was advised I'd received the maximum compensation possible.
Is it correct that my return journey compensation could not be 100% of ticket cost as I'd already received 50% from outward journey?
I'm wondering if I should complain to customer services or go to the Rail Ombudsman.
Thanks.