I’ve just seen a disabled passenger over-carried from Romford to Stratford because they were in the rear coach and only nine out of ten fit in the platform (although passengers for Romford are told to board the front six).
Station staff did their best but the wheelchair was too wide to bring through the train and they were told to leave the person on to Stratford.
Presumably drawing the train forward would have taken too long or isn’t possible for operational reasons (signal, door locking?).
The train was delayed by about six minutes and the two following also slightly delayed by signals.
The Romford staff couldn’t understand why a wheelchair had been put in the rear coach (presumably with assistance).
I wondered if an incident like this would be investigated to prevent a recurrence?
Station staff did their best but the wheelchair was too wide to bring through the train and they were told to leave the person on to Stratford.
Presumably drawing the train forward would have taken too long or isn’t possible for operational reasons (signal, door locking?).
The train was delayed by about six minutes and the two following also slightly delayed by signals.
The Romford staff couldn’t understand why a wheelchair had been put in the rear coach (presumably with assistance).
I wondered if an incident like this would be investigated to prevent a recurrence?