highspeed990
Member
- Joined
- 30 Sep 2017
- Messages
- 281
I will be travelling on 2 separate trains, and I have 8 minutes to catch my second train after I get off the first. That's plenty of time, however if the first train is just a few minutes late, I will miss my second train. My second train is the last train, so if I miss it, I cannot take the next train.
I have been reading up online and people are saying that if a delay causes you to miss your connecting train, they either have to let you on the next train (I am using advance tickets. but this is the last train so that won't be possible), or arrange other transportation at their expense. If i miss the last train, a taxi will be the only option.
The minimum connecting time at the station I will be changing at is 7 minutes, however mine is 8 minutes so they can't tell me 'you should have made enough time'.
The 2 train services are provided by different TOCs and I booked the tickets from the website of a third TOC which I will not be using for my journey. So could they say 'sorry different company not our problem' or 'sorry you didn't book from our website'?
If not, will I have a taxi provided for me, have the price of the second part of my journey refunded, or both?
And who would I have to speak to arrange for a taxi to be paid for me? Can it be the ticket office, or does it have to be staff that works for a particular company? The station is quite big, but none of the 2 operators who I booked tickets for operate the station, so it is unlikely I will find their staff. However the TOC who does operate the station is the same one who's website I booked their ticket from.
Any advice will be appreciated, thanks
I have been reading up online and people are saying that if a delay causes you to miss your connecting train, they either have to let you on the next train (I am using advance tickets. but this is the last train so that won't be possible), or arrange other transportation at their expense. If i miss the last train, a taxi will be the only option.
The minimum connecting time at the station I will be changing at is 7 minutes, however mine is 8 minutes so they can't tell me 'you should have made enough time'.
The 2 train services are provided by different TOCs and I booked the tickets from the website of a third TOC which I will not be using for my journey. So could they say 'sorry different company not our problem' or 'sorry you didn't book from our website'?
If not, will I have a taxi provided for me, have the price of the second part of my journey refunded, or both?
And who would I have to speak to arrange for a taxi to be paid for me? Can it be the ticket office, or does it have to be staff that works for a particular company? The station is quite big, but none of the 2 operators who I booked tickets for operate the station, so it is unlikely I will find their staff. However the TOC who does operate the station is the same one who's website I booked their ticket from.
Any advice will be appreciated, thanks