I just arrived in to Guildford on the 01:24 arrival from London Waterloo. On RTT the train is announced as arriving into platform 6 (https://www.realtimetrains.co.uk/service/gb-nr:L21474/2023-12-03/detailed) but upon entering the platform the doors on the left side (platform 6) would not open.
On seeing that the buttons were illuminated on the right hand side instead, I questioned this with a fellow passenger, joking that the doors had been released on the wrong side.
To my surprise, when departing the train this appeared to be the case.
For those not in the know, platform 7 at Guildford shares the tracks with platform 6, but is not used i believe due to the risk from the 3rd rail being on this side. Instead, the platform signs are simply labeled “platform not in use”.
At the time I was not entirely observant of the situation, as I was in a rush to get home, but looking back I am almost certain that the doors were incorrectly released on the wrong side.
The risk to passengers is i would say minimal as there is not a large gap between the train and the platform, but I am curious if anyone has previously experienced this or a similar situation, or if this was in fact an intended situation (which seems unlikely to me).
Additionally, as I was descending into the underpass there was an announcement on the tannoy on the lines of “can the guard speak to the station supervisor on platform 2” (platform 2 being the first platform out of the main gateline), so I presume the station staff were aware of the situation but this could have been an unrelated announcement.
On seeing that the buttons were illuminated on the right hand side instead, I questioned this with a fellow passenger, joking that the doors had been released on the wrong side.
To my surprise, when departing the train this appeared to be the case.
For those not in the know, platform 7 at Guildford shares the tracks with platform 6, but is not used i believe due to the risk from the 3rd rail being on this side. Instead, the platform signs are simply labeled “platform not in use”.
At the time I was not entirely observant of the situation, as I was in a rush to get home, but looking back I am almost certain that the doors were incorrectly released on the wrong side.
The risk to passengers is i would say minimal as there is not a large gap between the train and the platform, but I am curious if anyone has previously experienced this or a similar situation, or if this was in fact an intended situation (which seems unlikely to me).
Additionally, as I was descending into the underpass there was an announcement on the tannoy on the lines of “can the guard speak to the station supervisor on platform 2” (platform 2 being the first platform out of the main gateline), so I presume the station staff were aware of the situation but this could have been an unrelated announcement.
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