Was on the slightly oddly bookable 1333 FO train from Euston to Crewe on Friday, with an Advance 1st. 5 minutes after departure time, they can round 1st class apologising, saying that one of the doors was reporting a fault, and they had to lock 1st class out of service. We were offered a downgrade, or travel on an alternative service. As I needed to be at Crewe by a certain time, I opted for the downgrade.
It was all handled professionally, we found some unclaimed seats together, and got a couple of freebie soft drinks brought to us. However, it's still not what I paid extra for. The guard/conductor said there was no need to endorse the ticket.
The Virgin Customer Charter doesn't mention downgrades - does anybody here know if it's worst asking for compensation?
It was all handled professionally, we found some unclaimed seats together, and got a couple of freebie soft drinks brought to us. However, it's still not what I paid extra for. The guard/conductor said there was no need to endorse the ticket.
The Virgin Customer Charter doesn't mention downgrades - does anybody here know if it's worst asking for compensation?