As an occasional user of the Regional services in both directions through Sheffield I have first hand experience of being rammed into a 2 car 158 when fellow intending passengers were unable to get aboard. I've seen a young lady suffer a panic attack and have to leave an overcrowded train and go for a later TPE service after a time out.
However we users don't have to crew these trains. Those who do record accurate figures of how well the trains are loading. They know very well what it's like and have to live with this almost every working day. EMR's platform staff can see how hard it is to get all aboard and have to placate those who can't, sometimes requiring BTP support. Management must be accutely aware of the shortcomings.
It's not new either. Having worked in a different industry that was in a similar meltdown position it was hell! We worked massive amounts of overtime to cover inadequacies and customers still went ballistic almost every day. In our case it was new IT that didn't work. It took too much time for top management to accept the source of the problem and then a long time to put it right. Staff who could get better and less stressful jobs went elsewhere adding a further twist to the problems.
EMR can't magic up new units in days. What we all, passengers and employees, want to know is if and how all can be resolved in time for the December timetable changes. Nothing we're seeing at present suggests they can restore all the missing trains at full length by then, quite possibly not even before May. Or maybe later!
There's an EMR Stakeholder event in Nottingham next month. It will be interesting to hear honest and open explanations at that time.