Hi guys, In a state of flustered panic the girlfriend, upon finding out that the ticket office at the station was shut in the evening peak, the train was cancelled and there was nobody around to ask for assistance, purchased an offpeak single ticket instead of the return ticket she wanted. Her mistake wasn't noticed until the tickets printed as the single ticket was only 5 pence cheaper than the return ticket, she didn't twig until after entering her PIN into the card reader. She went straight to the first manned ticket office on her journey, when changing trains, to explain the problem and ask if she can pay an excess fare to get the correct ticket type. She wsa told this was not possible Obviously I'm aware this is her error but was this information correct? I'm pretty sure I've paid excess fares in the past without a big deal. The single ticket was only 5p cheaper and she went to a staffed ticket office 20 minutes into a 5 hour outward journey so its clearly an obvious mistake rather than an attempt a few days later to blag a cheap ride home. On the assumption that the request is declined and in desperate search for a silver lining in this particular cloud, what is she entitled to claim back as a result of the delay? She will be arriving into her destination station over an hour later than planned as a result of the cancellation. Is she in a better position with a single ticket than she would have been with a return? Hopefully this will go some way towards subsidising the cost of this expensive mistake..