Excessing an ITSO ticket

[island]

I hold an anytime day return Lewisham to Tonbridge route NOT VIA LONDON on my ITSO card. The outbound leg has been used.

I now wish to visit Victoria this evening. What do you think are my chances of (1) getting a change of route excess to +NOT VALID ON HS1 and (2) in the event (1) works, being passed on the London Underground between Charing Cross and Victoria?

 

[Hadders]

In theory I think you're supposed to be issued with a paper excess ticket which would pass muster on the Underground.

The problem is obtaining excesses is notoriously difficult and you normally have to shop around. That's certainly the case with an original paper ticket and I can't imagine it's any easier with a ticket held on ITSO.

 

[bunnahabhain]

It isn't allowed for you to over-distance excess a ticket beyond the origin point on the return portion. So you would need to pay the normal fare for Lewisham to Victoria.

 

[Bletchleyite]

It isn't allowed for you to over-distance excess a ticket beyond the origin point on the return portion. So you would need to pay the normal fare for Lewisham to Victoria.

It's a route excess being discussed, not an overdistance one.

 

[island]

It isn't allowed for you to over-distance excess a ticket beyond the origin point on the return portion. So you would need to pay the normal fare for Lewisham to Victoria.

I’m not trying to get an over-distance excess.

 

[maniacmartin]

I think we all know that the changes of being able to buy such an excess are virtually none.

 

[janb]

The Southeastern Key FAQs says the following,

Unfortunately, we’re currently not able to change the route of a ticket on the Key.

If you need to change your ticket’s route, please contact Customer Services for further information on 0345 322 7021

 

[island]

Against all odds the Southeastern clerk at Tonbridge came up with this.

We shall see how I get on with ticket gates...

 

[TEW]

I was taught to excess tickets held on an ITSO smartcard with a paper excess ticket, using 5 digits from the smartcard number instead of the ticket number, which is what they appear to have done at Tonbridge. I've never actually excessed a ticket on an ITSO card, but have excessed plenty of e tickets which is the same system.

 

[Wallsendmag]

I was taught to excess tickets held on an ITSO smartcard with a paper excess ticket, using 5 digits from the smartcard number instead of the ticket number, which is what they appear to have done at Tonbridge. I've never actually excessed a ticket on an ITSO card, but have excessed plenty of e tickets which is the same system.

Really how do you cancel the original eticket ? Or do you just trust that there is only one copy of the ticket

 

[TEW]

Really how do you cancel the original eticket ? Or do you just trust that there is only one copy of the ticket

I'd only be excessing one whilst it's in use, so I would just scan the barcode, and there is an option to accept the ticket with excess.

 

[father_jack]

Really how do you cancel the original eticket ? Or do you just trust that there is only one copy of the ticket

You could mark the mobile ticket "used" with the clipper app.

But that's always been an issue with a paper excess, I usually staple the excess to the held paper ticket (and advise it won't go through the barriers) but you can't staple to a mobile one obviously.

On a related note, I have in the past, say where the ticket presented for excess is an SSR portion getting excessed to SVR and already has staple marks or looks particularly tatty, marked the original as "excessed NLC xxxx" and date much to the disapproval of the passenger.....

 

[island]

No problems with any gateline attendants anywhere, all went swimmingly.

 

[crablab]

I think we all know that the changes of being able to buy such an excess are virtually none.

Why...?

 

[father_jack]

Why...?

Twits.

And lack of proper training for twits so management twits as well.

 

[maniacmartin]

Looks like I'll have to eat my words

 

[Bungle965]

I'd only be excessing one whilst it's in use, so I would just scan the barcode, and there is an option to accept the ticket with excess.

That is indeed what our ticket offices have been trained to do.

 

[talltim]

you can't staple to a mobile one obviously.

You just need a bigger stapler

 

[father_jack]

You just need a bigger stapler

 

[najaB]

...but you can't staple to a mobile one obviously.

Not twice, anyway.