Where's the PR statement about m-ticketing on First's website? I can't see anything...
M-ticketing is not yet available. The statement will appear when it can be downloaded.
Where's the PR statement about m-ticketing on First's website? I can't see anything...
First are going to start offering mobile tickets from next week with customers being required to download a app so they can purchase their tickets. One tickets are downloaded to the phone the ticket is saved so that it can be acessed without a wi-fi connection.
This is only being trialled in Worcester and Aberdeen at the moment however it is hoped that if the trial is sucessful it will be rolled out nationwide.
So once again First gives-in to Stagecoach, just like the X80 in Devon.
Alternatively, there is the view that First would be perceived merely as a pushover so Stagecoach could target any allegedly marginal operation safe in the knowledge that First will not even try to compete. Would that be a signal that you'd wish to send out?
As regards Plymouth, First are quite happy to fight against Go Ahead yet not Stagecoach, again with an operation that has suffered some significant losses...
But First sold Wigan to Stagecoach last year, and the Finglands sale was (according to Finglands) because they were going down the pan anyway. It was more to save the jobs in the company, than as a competitive measure.
I think it's just misfortune that First are competing with Stagecoach as a result: at the end of the day, it's the same drivers with different fares and buses that are part of a big company, instead of a small one that only really attracted System One pass holders and occasional travellers.
Another more subtle but greater example could be the entire Northampton network.
I think that First will be harder placed to stay in Plymouth should Go-Ahead Plymouth Citybus start competing on route 76 (Plymouth-Bude) at least at the Plymouth end. Then First will no longer have a corridor to itself, as far as I can tell.
This acquisition could help First run future cross-city routes along the Oxford Road. I read a rumour that a motive for First acquiring Finglands may have been predatory, to prevent a potential newcomer who could later compete on other First Manchester routes. None were mentioned, but RATP, Transdev and even Centrebus (part-owners of High Peak) have sprung to mind.
Believe me First have been testing things out already and will continue to do so when the system goes live in Worcester and Aberdeen from next week.
Us drivers at Worcester have had a briefing today about this including how to spot anyone trying to travel fraundntly ie by taking a screenshot of a m-ticket.
The tickets will have a clock on this which counts ddown until they are no longer valid basically if that timer is not moving or the time on teh m ticket does not match ( or near enough) the time on our almex machines then we know it is not a proper M ticket.
The big launc of this will be in a fortnights time when First are carrying out a major advertising campaign.
The plan we we told today is to get feedback from customers and staff before the system rolls out nationwide. TheM-tickets also offer a new group ticket for up to 4 people which will be good for a group of adults going out for a drink on the weekends (Certainly this I think will be very popular especially on the 144 to Birmingham)
M-ticketing is not yet available. The statement will appear when it can be downloaded.
Mobile Phones are just the Ticket for First Customers
Tuesday 11 March 2014
First UK Bus confirmed today the launch of mobile ticketing trials in its Aberdeen and Worcester businesses.
In a first for FirstGroups bus division, from today bus customers will be able to use their mobile phones as bus tickets. The company has launched a new app, First Bus Mobile Tickets, where customers can purchase a range of tickets. Once purchased customers can simply show the driver the ticket on their mobile phone screens. Customers need no longer purchase a ticket from the driver.
The initiative has been introduced to make it easier for customers to buy tickets and remove the worry of not having the correct change as well as speed up boarding times. First is confident that the new approach will encourage more people to travel by bus.
Talking about the new initiative, Giles Fearnley, Managing Director of First UK Bus, said: This is good news for our customers. I am confident that the app will be enthusiastically welcomed by many of our passengers and will strongly support our strategy to attract new customers. We will be rolling this app out across all our networks through 2014.
To launch the initiative First Aberdeen today hosted a nostalgic look at bus ticketing. The company had on show a 1930s Albion bus, where customers would pay a conductor who used a hand held ticket machine. Also on display was one of the companys brand new vehicles where customers can now simply show the driver their mobile phone.
Meanwhile First Worcester will launch mobile ticketing outside Worcester Tourist Information Centre on Thursday (13 March). The companys mascot, Freddie the Frog, and the marketing team will offer demonstrations and hand out leaflets and free tickets to customers.
Customers can purchase a range of products including FirstDay, FirstWeek and First4Week tickets using the First Bus Mobile Tickets app, which is available for free on App Store and Google Play. Customers simply download the app, register, select the ticket they want and navigate the secure payment system. Once the payment section is complete, bus tickets live in a virtual wallet ready for the customer to show the driver. Repeat users need only select the required tickets and confirm their debit/credit cards security code.
Firsts mobile ticketing solution has been built and managed by UK technologists, Corethree Ltd, based upon its award-winning platform, Core Engine. Corethree Chief Executive, Ashley Murdoch, commented: We have worked very closely with First UK Bus to produce a highly useable and customer engaging m-ticketing system. It not only provides great flexibility for passengers but also offers powerful insights surrounding usage data which will enable First to learn more about its customers.
But it's surely not going to replace the old methods of paying the driver and paypoint.
How about concessionary passes? Surely they aren't going to have to scan their pass via mobile phone.
Nah I don't think it will. There will still be a ticket machine on the bus. I'm guessing it's like Arriva's m-ticketing app that they have.
Let's hope not - the most common rating for the Arriva app on Google Play is 1*.
Having used it myself I can understand why.
We could happily home them in Bristol! (Some have been) But more wouldn't go a miss!
There are many places that could do with them!
Why has Moir never come out to defend himself?http://www.railforums.co.uk/showthread.php?p=1712778&highlight=Moir#post1712778
And of course, being charismatic he was able to charm his way with many people. Saying that, since he has disappeared from the public view, he doesn't seem to care about all this bad press against him. You would think he would try and rebuff all the complaints that have since happened?
So we're now entering the 4th year of the overhaul plan. What does everyone think will happen during this coming year?url]http://www.passengertransport.co.uk/2014/02/first%E2%80%99s-new-chairman-to-review-operations/[/url]
At UK Bus, it is expected that McFarlane will consider whether there is a need to achieve double digit-margins quicker than planned. Potentially, this may require further sales of under-performing companies.
Giles has started all the problems at First were not individuals, but were all from above, which once again makes me wonder why no one has sounded out Moir Lockhead. I did ask about this a month ago:
Why has Moir never come out to defend himself?
Also I'm a bit confused about any further sell off since, Giles said he's not expecting any more.... yet
I think we're into last resort stuff in East Lothian with Musselburgh up for sale, be interesting to watch this but they must think its worth trying so again watch this space.
First now appear to be allocating some new buses to First Scotland East, these were originally destined for delivery elsewhere within First:
47529 47534 Streetlite DF for Scotland East.
47613 47617 Streetlite DF for Scotland East.
63157 63160 Streetlite Max DF for Scotland East.
63219 63223 Streetlite Max DF for Scotland East.