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First Group: General Discussion

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Deerfold

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First are going to start offering mobile tickets from next week with customers being required to download a app so they can purchase their tickets. One tickets are downloaded to the phone the ticket is saved so that it can be acessed without a wi-fi connection.

This is only being trialled in Worcester and Aberdeen at the moment however it is hoped that if the trial is sucessful it will be rolled out nationwide.

I hope they've tested their app more than Arriva did. As that crashed 3 times before I bought a ticket with it I ended up not trusting it that much.
 

anthony263

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Believe me First have been testing things out already and will continue to do so when the system goes live in Worcester and Aberdeen from next week.

Us drivers at Worcester have had a briefing today about this including how to spot anyone trying to travel fraundntly ie by taking a screenshot of a m-ticket.

The tickets will have a clock on this which counts ddown until they are no longer valid basically if that timer is not moving or the time on teh m ticket does not match ( or near enough) the time on our almex machines then we know it is not a proper M ticket.

The big launc of this will be in a fortnights time when First are carrying out a major advertising campaign.

The plan we we told today is to get feedback from customers and staff before the system rolls out nationwide. TheM-tickets also offer a new group ticket for up to 4 people which will be good for a group of adults going out for a drink on the weekends (Certainly this I think will be very popular especially on the 144 to Birmingham)
 

317 forever

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So once again First gives-in to Stagecoach, just like the X80 in Devon.

Another more subtle but greater example could be the entire Northampton network.

Alternatively, there is the view that First would be perceived merely as a pushover so Stagecoach could target any allegedly marginal operation safe in the knowledge that First will not even try to compete. Would that be a signal that you'd wish to send out?

As regards Plymouth, First are quite happy to fight against Go Ahead yet not Stagecoach, again with an operation that has suffered some significant losses...

I think that First will be harder placed to stay in Plymouth should Go-Ahead Plymouth Citybus start competing on route 76 (Plymouth-Bude) at least at the Plymouth end. Then First will no longer have a corridor to itself, as far as I can tell.

But First sold Wigan to Stagecoach last year, and the Finglands sale was (according to Finglands) because they were going down the pan anyway. It was more to save the jobs in the company, than as a competitive measure.
I think it's just misfortune that First are competing with Stagecoach as a result: at the end of the day, it's the same drivers with different fares and buses that are part of a big company, instead of a small one that only really attracted System One pass holders and occasional travellers.

This acquisition could help First run future cross-city routes along the Oxford Road. I read a rumour that a motive for First acquiring Finglands may have been predatory, to prevent a potential newcomer who could later compete on other First Manchester routes. None were mentioned, but RATP, Transdev and even Centrebus (part-owners of High Peak) have sprung to mind.
 

TheGrandWazoo

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Another more subtle but greater example could be the entire Northampton network.

I think that First will be harder placed to stay in Plymouth should Go-Ahead Plymouth Citybus start competing on route 76 (Plymouth-Bude) at least at the Plymouth end. Then First will no longer have a corridor to itself, as far as I can tell.

This acquisition could help First run future cross-city routes along the Oxford Road. I read a rumour that a motive for First acquiring Finglands may have been predatory, to prevent a potential newcomer who could later compete on other First Manchester routes. None were mentioned, but RATP, Transdev and even Centrebus (part-owners of High Peak) have sprung to mind.

As regards Northampton, depends when you're talking about. The various skirmishes in the past are one thing but when First decided to exit, Stagecoach didn't really do much of a predatory nature. What Stagecoach did, by their very presence, was to dissuade anyone buying the operation from First.

As for the rest of your statement, not certain how accurate that it. First already have Western Greyhound on the 76 (with their 576 Plymouth to Launceston) competing so they don't have that corridor to themselves. The biggest issue will be the Cornwall tenders this month.

And the rumour about preventing a potential newcomer....? If someone came in (see the usual suspects noted with exception of GA) then Stagecoach will certainly make a response.
 

F Great Eastern

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Aircoach in Ireland believed to have more than doubled their losses from the previous year, mostly attributed to start up cost for the express services.

Full accounts available on cro.ie under "Last Passive Ltd" if anyone is interested.
 

overthewater

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A very interesting articular in the most recent "Passenger Transport". Giles Fearnley talks about the challenge of overhauling First bus, over the past three years. It does give the impression he will be with first until he retire.

So everyone now agrees, the super tankers has turned around and heading in the right direction. Expect for First Scotland East, which has been whitewashed, and its losses covered up. It does seem like First are awaiting the outcome of the Scotrail franchise before deciding what to do with the operations. I just don't know if the depots can take any more of the current situation. Either way money will need to be spent, but is it worth it?
 

overthewater

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Further more:

It seems First Scotland East will be having fare increase shortly, one has to wonder if this is to offset the losses?

Its the some old First when it comes to this company, which is a shame. Does anyone have any idea how the company could be improved?
 

BurtonM

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As I've said over on the TfGM thread, the former Finglands depot, now First Manchester, is using the First fleet as of today - primarily Wright Streetlites, with a few assorted deckers, all in the new lilac First livery. The 'Finglands tickets accepted' notices are also gone from the hybrids on the 18.
 

Shrimper

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I did see a Finglands Enviro 200 heading towards Eccles on Regent Road; not sure if it was in service but can't work out where it would be heading to if not - perhaps Bolton depot for onward travel to Hull?
 

david16

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Believe me First have been testing things out already and will continue to do so when the system goes live in Worcester and Aberdeen from next week.

Us drivers at Worcester have had a briefing today about this including how to spot anyone trying to travel fraundntly ie by taking a screenshot of a m-ticket.

The tickets will have a clock on this which counts ddown until they are no longer valid basically if that timer is not moving or the time on teh m ticket does not match ( or near enough) the time on our almex machines then we know it is not a proper M ticket.

The big launc of this will be in a fortnights time when First are carrying out a major advertising campaign.

The plan we we told today is to get feedback from customers and staff before the system rolls out nationwide. TheM-tickets also offer a new group ticket for up to 4 people which will be good for a group of adults going out for a drink on the weekends (Certainly this I think will be very popular especially on the 144 to Birmingham)

Will the M tickets offer through singles or through returns that involve a change of buses like with the trains.

There are some old route been split in my area. Does Bo'ness to Glasgow ( the old 37) still offer through journey tickets anyway regardless of a possible through M ticket?
 
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Volvodart

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M-ticketing is not yet available. The statement will appear when it can be downloaded.

And here it is.........................

http://www.firstgroup.com/corporate/latest_news/?id=011021

Mobile Phones are just the Ticket for First Customers

Tuesday 11 March 2014


First UK Bus confirmed today the launch of mobile ticketing trials in its Aberdeen and Worcester businesses.


In a first for FirstGroup’s bus division, from today bus customers will be able to use their mobile phones as bus tickets. The company has launched a new app, ‘First Bus Mobile Tickets’, where customers can purchase a range of tickets. Once purchased customers can simply show the driver the ticket on their mobile phone screens. Customers need no longer purchase a ticket from the driver.


The initiative has been introduced to make it easier for customers to buy tickets and remove the worry of not having the correct change as well as speed up boarding times. First is confident that the new approach will encourage more people to travel by bus.


Talking about the new initiative, Giles Fearnley, Managing Director of First UK Bus, said: “This is good news for our customers. I am confident that the app will be enthusiastically welcomed by many of our passengers and will strongly support our strategy to attract new customers. We will be rolling this app out across all our networks through 2014.”


To launch the initiative First Aberdeen today hosted a nostalgic look at bus ticketing. The company had on show a 1930s Albion bus, where customers would pay a conductor who used a hand held ticket machine. Also on display was one of the company’s brand new vehicles where customers can now simply show the driver their mobile phone.


Meanwhile First Worcester will launch mobile ticketing outside Worcester Tourist Information Centre on Thursday (13 March). The company’s mascot, Freddie the Frog, and the marketing team will offer demonstrations and hand out leaflets and free tickets to customers.


Customers can purchase a range of products including FirstDay, FirstWeek and First4Week tickets using the ‘First Bus Mobile Tickets’ app, which is available for free on App Store and Google Play. Customers simply download the app, register, select the ticket they want and navigate the secure payment system. Once the payment section is complete, bus tickets live in a virtual wallet ready for the customer to show the driver. Repeat users need only select the required tickets and confirm their debit/credit card’s security code.


First’s mobile ticketing solution has been built and managed by UK technologists, Corethree Ltd, based upon its award-winning platform, Core Engine. Corethree Chief Executive, Ashley Murdoch, commented: “We have worked very closely with First UK Bus to produce a highly useable and customer engaging m-ticketing system. It not only provides great flexibility for passengers but also offers powerful insights surrounding usage data which will enable First to learn more about its customers.”
 

GaryMcEwan

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Also Glasgow's mobile site has had a revamp as well...
--- old post above --- --- new post below ---
It appears that Glasgow are starting a whole lot of new services numbering 301, 302, 303 and so on starting at the end of April, are these just dead run services instead of running out of service?
 
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GaryMcEwan

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But it's surely not going to replace the old methods of paying the driver and paypoint.

How about concessionary passes? Surely they aren't going to have to scan their pass via mobile phone.

Nah I don't think it will. There will still be a ticket machine on the bus. I'm guessing it's like Arriva's m-ticketing app that they have.

I wonder if it will roll out to Glasgow in time for the Commonwealth Games...
 

Deerfold

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Nah I don't think it will. There will still be a ticket machine on the bus. I'm guessing it's like Arriva's m-ticketing app that they have.

Let's hope not - the most common rating for the Arriva app on Google Play is 1*.

Having used it myself I can understand why.
 

GaryMcEwan

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Let's hope not - the most common rating for the Arriva app on Google Play is 1*.

Having used it myself I can understand why.

Yeah I used it myself when Arriva Scotland were still around and it wasn't the best then. I'm guessing it's the same principle but made by a different and hopefully better company...
 

Surreyman

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An interview with Giles Fearnley in Aprils 'Buses' magazine reveals:-
(referring to London double deckers cascaded out)
"Our fleet now has more double deckers than if we had a free hand. We had to accommodate them"
 

GaryMcEwan

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We could happily home them in Bristol! (Some have been) But more wouldn't go a miss!

More newer deckers wouldn't go a miss in Glasgow to replace those older W Reg bombs...Sorry I mean Tridents. Even some of the older President's, mostly the X and LK51 Reg Presidents are beyond a joke now.
 

Robertj21a

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There are many places that could do with them!

Well if there are many places that could do with them it should be fairly simple to get them. If the local management can put forward a sound business case for acquiring more deckers it should be ratified quite easily. The key is just how robust is their business case.

Robert
 

overthewater

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I would recommend everyone to read the interview with Giles Fearnley in Aprils 'Buses' magazine:

Which does highlight that rebalancing would take place in 2015/16 with its bus orders. As it’s been said First need to get rid of a lot of older single deckers. Giles has also highlight First will continue to refurbish mid-life buses over the coming year 2014/15.

Just to check how many buses were being refurbished again during 2011/2012 and 2012/2013?

Giles has started all the problems at First were not individuals, but were all from above, which once again makes me wonder why no one has sounded out Moir Lockhead. I did ask about this a month ago:

http://www.railforums.co.uk/showthread.php?p=1712778&highlight=Moir#post1712778
And of course, being charismatic he was able to charm his way with many people. Saying that, since he has disappeared from the public view, he doesn't seem to care about all this bad press against him. You would think he would try and rebuff all the complaints that have since happened?
Why has Moir never come out to defend himself?

Also I'm a bit confused about any further sell off since, Giles said he's not expecting any more.... yet

url]http://www.passengertransport.co.uk/2014/02/first%E2%80%99s-new-chairman-to-review-operations/[/url]
At UK Bus, it is expected that McFarlane will consider whether there is a need to achieve double digit-margins quicker than planned. Potentially, this may require further sales of under-performing companies.
So we're now entering the 4th year of the overhaul plan. What does everyone think will happen during this coming year?

One has to wonder if First Scotland East central belt depots will at last get some proper money and attention to deal with the problems. I'm confused how First can reinvest the money saved from the cut in mileage from the No43, when A: The service made money and B: The depot in question is making big losses and the 43 was not losing money as bad as other routes.

Also the business case for selling of the Linlithgow depot, is somewhat strange since the money was used to plug losses in the company’s books to make it look like it was back in the black.

How is that good business since? As this year there is no land to sell off in connection with “Midland Bluebird” so it’s possible the company may be back in the red?

One has to wonder if Scottish border operations have not been fully separated from Midland bluebird just to make overall picture look better. If that is the case how bad is the problems in Falkirk and Stirling?

Either way Giles still has his work cut out, with First.
 
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TheGrandWazoo

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Giles has started all the problems at First were not individuals, but were all from above, which once again makes me wonder why no one has sounded out Moir Lockhead. I did ask about this a month ago:

Why has Moir never come out to defend himself?

Also I'm a bit confused about any further sell off since, Giles said he's not expecting any more.... yet

Why would Moir feel the need to come out and defend himself? And to whom? He may well be happy feeding his cattle on his vast farm, with a knighthood and a large pension to sustain him.

In that situation, why would you bother? I don't think he needs to justify himself to you or me, nor anyone else. And who is going to sound Moir out...and why? It's old news

As for future sell offs, I don't think First have anything planned for UK bus but clearly, if the Lothian and Devon positions remain critical, then they may well be pragmatic and sell/close. We will have to wait and see, and try not to speculate with minimal information or insight
 

winston270twm

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I think we're into last resort stuff in East Lothian with Musselburgh up for sale, be interesting to watch this but they must think its worth trying so again watch this space.

First now appear to be allocating some new buses to First Scotland East, these were originally destined for delivery elsewhere within First:

47529 – 47534 Streetlite DF for Scotland East.
47613 – 47617 Streetlite DF for Scotland East.
63157 – 63160 Streetlite Max DF for Scotland East.
63219 – 63223 Streetlite Max DF for Scotland East.
 

overthewater

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First now appear to be allocating some new buses to First Scotland East, these were originally destined for delivery elsewhere within First:

47529 – 47534 Streetlite DF for Scotland East.
47613 – 47617 Streetlite DF for Scotland East.
63157 – 63160 Streetlite Max DF for Scotland East.
63219 – 63223 Streetlite Max DF for Scotland East.

If this information come from British pub book then dont trust it ........
 

Volvodart

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They get their information from First but things do change. They were mostly correct last year,
 

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