EM2
Established Member
Yet they have more complaints per 100k passengers than any other TOC except East Coast, and less than FCC, FTPE, FSR and FGW put together.also Virging deserve it they have done a really good job over the last 15 years so why get rid of something that works?
And they answer less than 60% of those complaints within the industry standard of twenty working days. http://dataportal.orr.gov.uk/browsereports/6
And in the meantime, they're making a profit per employee 1700% higher than any other TOC, and higher than any supermarket, fast food restaurant or high street bank. Almost three times higher than all the other train operators put together, and over three times more than Tesco and McDonalds combined. http://eoin-clarke.blogspot.co.uk/2012/08/virgin-trains-make-33713-profit-per.html
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