hairyhandedfool
Established Member
- Joined
- 14 Apr 2008
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Then suggest something better
If no booking is made then it can't be a booked train. Seat Resverations are NOT required for it to be a book train as SWT issue resevation coupons for their advance fares stating the booked train. If you are not issued with evidence of booking then how are you supposed to know what train to get? I get the imperssion though that the person has made two separate advance bookings and so they would have been issued with a resevation coupon for both and would have to travel on booked trains only.
Here's a question though: The above person has a booking from Exeter to Paddington. The rules on this are quite clear, they may only use the booked train for this part of the journey. Could they get any train to Plymouth though and then change onto the Paddington train there, using that as the connection to Exeter where the booked part of the journey starts? If they can then the only difference is that they can sit anywhere from Plymouth to Exeter but only in their booked seat from Exeter.
It may be argued that since the connection runs direct to Exeter that you are not allowed to alight at Plymouth.
If no booking is made then it can't be a booked train. Seat Resverations are NOT required for it to be a book train as SWT issue resevation coupons for their advance fares stating the booked train. If you are not issued with evidence of booking then how are you supposed to know what train to get?....
.... Unfortunately it is less clear on the new style tickets, and there is a myth that you can't get a reservable train without a reservation, yet nowhere is this documented....
.... But- what happens if the service is started short at Exeter, and cancelled from Plymouth? I suspect that it could be considered as not leaving enough interchange, even though the passenger was expecting not to have to leave the train.
So the onus is on the passenger then to ask which trains they are allowed to travel on even if a reservation has not been made? If so then I think it should be clearly stated. It should also be made compulsory to carry the itinerary.Ask for the travel itinerary??? The vast majority of passengers I sell advance fares to ask for a travel itinerary, even when all services are reserved!
Again, how can it possibly be a booked service when no booking is made? The booked part of the journey is Exeter to London.Given that they are only valid on booked services, it is a clear case of changing travel plans if they do not have a reservation for the service!
So the onus is on the passenger then to ask which trains they are allowed to travel on even if a reservation has not been made? If so then I think it should be clearly stated. It should also be made compulsory to carry the itinerary....
....Again, how can it possibly be a booked service when no booking is made? The booked part of the journey is Exeter to London.
I will ask again, is the onus on the passnger to ask the ticket office staff what restrictions apply other than stated on the ticket?The passenger makes a commitment to board a certain service, the onus is on the passenger to get on that service, or do you think the railway should bow to the passengers every whim?
For it to be a booked service then by definition a booking has to be made. Other than the service from Exeter to Paddington no such booking has been made.The ticket is only valid on booked services*, that is fact, it cannot be denied. If the only booked service is the one from Exeter, how does the Op get from Truro to Exeter?
The ticket is only valid on booked services*, that is fact, it cannot be denied. If the only booked service is the one from Exeter, how does the Op get from Truro to Exeter?
*Unless routed '& connections'
The above post suggsets the onus is on you to ask the staff for an itinerary to find out which trains you are allowed to travel on. Should you not do this and elect to travel on a train that wouldn't have been on the itinerary had you asked for it then you would be breaking the conditions of your ticket.Armed with the ticket reservation stating the time of the Exeter-Paddington train, how do I know which train I'm supposed to use to get to Exeter?
I will ask again, is the onus on the passnger to ask the ticket office staff what restrictions apply other than stated on the ticket?....
....For it to be a booked service then by definition a booking has to be made. Other than the service from Exeter to Paddington no such booking has been made.
How can a service be 'booked' if there are no details of it printed on the ticket? The vast majority of passengers will ask for a printed itinerary because they want a nice smooth journey where it's clear which trains to catch, where to change etc - which isn't always clear from the ticket for non-regular travellers. However it's not required for travel - only the ticket and reservation are.
Armed with the ticket reservation stating the time of the Exeter-Paddington train, how do I know which train I'm supposed to use to get to Exeter? Looking at the timetable I'd expect to get a train which gets me into Exeter as close to the departure as possible (accounting for the interchange time).
The above post suggsets the onus is on you to ask the staff for an itinerary to find out which trains you are allowed to travel on. Should you not do this and elect to travel on a train that wouldn't have been on the itinerary had you asked for it then you would be breaking the conditions of your ticket.
So the ticket office staff will read out every single train then and the onus is on the customer to either memorize this or ask for an itinerary?You agreed to use a particular service though, so you should know which service you agreed to use, but as you say the service isn't booked and you can't use services that aren't booked, I guess you can't travel. That really makes a lot of sense to me, thanks for clearing that up, crystal clear that is, superb.
So the onus is on the customer to ask for written details of the trains they are allowed to use? The only duty of the ticket office is to read out the list?The clerk may use their discretion ofcourse, but they can't assume that the passenger can read.
So the ticket office don't have to inform the passenger what trains they are booked on then? The onus is indeed on the passenger to ask for this information?The passenger must be made aware of all restrictions of the ticket. They must be given all parts of the ticket. The passenger is responsible for arriving at the origin station in good time and getting on the correct service(s).
....Suppose I could buy a Plymouth - Exeter single...but am I even allowed off at Plymouth?!
The passenger is responsible for arriving at the origin station in good time and getting on the correct service(s).
If you read above you will see that even though you will have no reservation, you will have been told the times for all your trains you must use regardless of if there is a reservation or not. The onus is then on you to remember these times, record them or request a printed copy.So given that they do not have a reservation for the journey to Exeter, why is it not acceptable for them to travel there with a change at Plymouth - which just happens to be onto the train they will be catching from Exeter?
If you read above you will see that even though you will have no reservation, you will have been told the times for all your trains you must use regardless of if there is a reservation or not. The onus is then on you to remember these times, record them or request a printed copy.
FGW Advance ticket T&Cs said:Your ticket is only valid for the date, reserved train(s) and reserved seat(s) shown on your ticket(s), plus local connecting train services to and from your reserved train. Advance fares are only available on long distance train journeys across our region.
So given that they do not have a reservation for the journey to Exeter, why is it not acceptable for them to travel there with a change at Plymouth - which just happens to be onto the train they will be catching from Exeter?
There's a risk that the Paddington train may start at Exeter, but it's not likely and they could just stay on their original train if this is the case.
The two have nothing to do with each other, and neither would apply in the case of breaking journey (including starting/finishing short) when not entitled to.In that case then you'd risk a penalty fare and possibly prosecution by joining the train at Plymouth.