I'd imagine the issue is between the person who's bought a ticket and the supplier of the service that has failed to supply the service (i.e. Flixbus or their franchise). There may be a secondary issue with the provider of the coach however if they've provided a coach for a hire, and satisfied the needs of the hire, then I don't see that they're actually to blame. (i.e. it's still legal to hire out none complaint coaches).Its BM coaches as the o licence holder for the services in question that would be called in front of the commissioner . Turners coachways have all been compliant