Is there any legal precedent to back up the validity of all GTR branded tickets on the Gatwick Express? Has anyone been erroneously charged and subsequently exonerated?
So far
everyone I am aware of who has been charged an excess fare by GTR who has then requested a refund
has been refunded by the company.
I am aware of many more people who were told their valid tickets were invalid but "let off",
especially customers arming themselves with a map (printed in colour)
showing the company's routes (other operators routes are shown in a think black line, and this is explained in the key), and this has led to no charge being made.
However the company's staff deployed at London Victoria Platforms 13/14 are notorious for not allowing some valid ticket holders to enter the apparently gold-plated platforms, but if the ticket is routed "Any Permitted" they will accept the ticket without quibble (except, in the case of off peak tickets used at a time that is valid but the staff are not happy with, then incorrect and unlawful charges have been known to occur, but without knowing what ticket exactly is held, and what time the journey will be made, it is not possible to advise on the likelihood of the ticket being incorrectly rejected for that reason).
Regarding
nik's journey, it will be hassle-free
providing it does not occur at a time the Platform 13/14 gateline and its staff considers to be a "peak" time for the journey being made.
