Grand Central Customer Service Recruitment

Discussion in 'Railway Jobs & Careers' started by cdonnigan, 16 Nov 2011.

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  1. cdonnigan

    cdonnigan Member

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    Grand Central are currently recruiting for CSA to work there Sunderland- Kings Cross Services. I am based in sunderland within ten minutes of the station. Can anyone give advice on there recruitment process and tests they hold. I have loads of customer service expereince and retail experience but no experience on the railways can anyone give any advice weather it would be worth applying for this posistion or will it be a waste of time and probably get rejected at screening


    just to add i applied for them when the company was first setup and was rejected at the screening stage so not sure if it would be worth a second go.
     
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  3. Lrd

    Lrd Established Member

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    There's only one way to find out! Good luck though.
     
  4. wensley

    wensley Established Member

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    Give it a go! You've got nothing to lose by applying :) Good luck
     
  5. 142094

    142094 Established Member

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    There is quite a bit of info in the Jobs and Careers section above which might help. Application forms and interviews tend to take the same format these days so they'll be asking of examples of when you have done this and that, so that is a good starting point.
     
  6. Max

    Max Administrator Staff Member Administrator

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    Thread moved to Jobs and Careers.
     
  7. alexdodds

    alexdodds Member

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    Do the CSA's start their shift at Sunderland.
     
    Last edited: 17 Nov 2011
  8. anthony263

    anthony263 Established Member

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    Dont some start at the London end?
     
  9. alexdodds

    alexdodds Member

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    I have now applied. Well all I can do is give it my best shot.
     
  10. cdonnigan

    cdonnigan Member

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    Well im gonna get it filled in and emailed off tomorrow. As has been said what have i got to lose.
     
  11. LCC106

    LCC106 Member

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    Go for it and good luck to you all! I work in HR at the moment. Try to answer using the STAR approach. Tell them about the Situation, the Task, the Approach used and the Result. May sound obvious but easy to miss...
     
  12. Bridge189

    Bridge189 Member

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    Don't see an advert online for the job.
     
  13. alexdodds

    alexdodds Member

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    www.trainpeople.co.uk

    Then click on vacancies.
     
  14. 91101

    91101 Member

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    Do bare in mind that this is NOT working for Grand Central per se, its working for TrainPeople, a recruitment agency. You will be an agency worker required as and when.
     
  15. neville

    neville Member

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    hi all, i used to work as a csa for grand central and now a trainee driver so for all those sceptical about getting a trainee role, dont be. i worked for gc for 9 months, had alot of customer service experience previously and london overground were kind enough to give me a trainee role. surprising as im 23, had to relocate, never had a previous safety critical role sontheres hope for you all if you just keep trying.

    when i was there every shift started at sunderland but now you pass down to kgx and work back. quality people there and with them just being taken over things can only get better in my humble opinion. good luck!
     
  16. cdonnigan

    cdonnigan Member

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    When you were working for them where did you have to go for interview training. What sort of tests did you have to go through.
     
  17. alexdodds

    alexdodds Member

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    Better than nothing.
     
  18. 142094

    142094 Established Member

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    There was a CSA working for GC at York and now it looks as if she is East Coast platform staff.
     
  19. neville

    neville Member

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    had an interview in there office in sunderland, had a face to face interview then a few tests, pretty much basic maths and a little on customer service. nothing to stress over
     
  20. cdonnigan

    cdonnigan Member

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    Thanks for that they are also advertising on direct.gov thats where i found it. The advert directed you to the train people site.
     
  21. 91101

    91101 Member

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    Indeed there is and a very good friend of mine said person is too!!
     
  22. Bridge189

    Bridge189 Member

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  23. cdonnigan

    cdonnigan Member

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    Well ive submitted my application this morning. closing date of monday so hopefully shoudl hear something back by the end of next week.
     
  24. BOSCH

    BOSCH Member

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  25. RJ

    RJ Established Member

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    Surely a job with a subcontractor to East Coast. I can't imagine a TOC directly employing people would offer that sort of wage.
     
  26. Bridge189

    Bridge189 Member

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    Looks to me like they work as "agency" crew for six months then EC decide whether to keep them and give them a contract on the proper wages/pay scales or not.
     
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