I agree to a point, but the fact is this, in the last year or two we have seen a little more timetable sense but the ones that happened for the few years after they cast their first timetables rather than the ones they inherited were a total disaster with capacity problems all over the place and running 2-3 car units all the way from Peterborough or Lowestoft all the way to London Liverpool Street in replaced of two EMU paths. Sure maybe four trains going through Ipswich an hour was overkill, but wasting a path on a 170 was a joke and really annoyed the hell out of a lot of people.
Also investment is not just in extra trains. Look at the number of liveries going around. Look at the poor standard of refurbishments of the trains that have been refurbished, some of the worst ever. The standard of cleaning of trains is terrible, there was one 360 that was going around for 3 weeks full of Graffiti on the front of the train above the windows, some of the stations have had signs taken away and not replaced, some have been repainted 5 times during the franchise whilst others have not been touched in 10 years.
Around the GE lines the most common colours are FGE Blue and Green and FGE Pink and purple. I'd never been to Clacton or Chelmsford to catch a train until recently, and Chelmsford was full of First corporate colours and Clacton still had a blue and green Welcome to Clacton sign with a FGE logo on the top of the station enterance. The fact is that a lot of the network now needs a long franchise with someone who is going to invest money in doing so rather than starving it of investment in order to pay a premium to the government that is over the top and cannot be achieved without cutting back in other areas.
You ask most people who've used the trains over the last 10-12 years in Essex what has been achieved in NX term and the answer is pretty little and even less people think things are better now than they were those years ago there have been odd improvements in some cases, but an awful lot has been neglected that will need someone in future to actually spend a lot of money on to bring it up to standard. Just look at the roof at Ipswich. Hasn't been cleaned for at least 5 years. Totally filthy. Took them 2 years to replace faulty departure screens in the booking hall.