inside_edge
Member
- Joined
- 23 Feb 2007
- Messages
- 7
Hello all.
Your help here would be greatly appreciated.
On New Years Eve, I was travelling from Milton Keynes to Taunton.
I had booked two separate advance tickets one from MKC to BHM and the other from BHM to TAU (to make the cost cheaper), these were purchased at the end of November. On the day of travel, I checked with NRE website to see if my train was running on time. MKC to BHM seemed to be fine, but BHM to TAU didn't show up! I also checked on Crosscountry's website, but the closest train was departing later than my booked train and it terminated BRI. I then had to get an onward connection to TAU on an FGW stopper which would've got me into TAU at 11ish, 3 hours after my booked journey's arrival time.
I called up XC customer services, got through straight away and they were very helpful. I said that I was not satisfied with travelling on the later journey, as when I booked the ticket I was under the impression that I would get in around 8ish. They looked at my booking and they thought that iehter the system didn't take into account the December timetable changes or there were engineering works, which is my responsibility to check (there were no engineering services from BHM to TAU on that evening). After much persuasion, they gave me an Authority to Travel on a earlier direct XC service.
However this meant that I could not get the booked train from MKC due to the earlier departure from BHM. I called up VT to see if they would let me travel on an earlier train, but they said that the XC's mistake was not their responsibility, so I had to pay for a cheap day single from MKC to BHM.
Its a complicated scenario, I know, but what I am entitled to here in terms of a refund?
Ideally, I would like everything refunded due to XC messing up with the timetable, but would understand if XC didn't want to give me one as they had given me the ATT letter.
But I would like the off-peak single from MKC to BHM refunded as this wasn't a fault on my part.
Thanks for your help in advance.
Your help here would be greatly appreciated.
On New Years Eve, I was travelling from Milton Keynes to Taunton.
I had booked two separate advance tickets one from MKC to BHM and the other from BHM to TAU (to make the cost cheaper), these were purchased at the end of November. On the day of travel, I checked with NRE website to see if my train was running on time. MKC to BHM seemed to be fine, but BHM to TAU didn't show up! I also checked on Crosscountry's website, but the closest train was departing later than my booked train and it terminated BRI. I then had to get an onward connection to TAU on an FGW stopper which would've got me into TAU at 11ish, 3 hours after my booked journey's arrival time.
I called up XC customer services, got through straight away and they were very helpful. I said that I was not satisfied with travelling on the later journey, as when I booked the ticket I was under the impression that I would get in around 8ish. They looked at my booking and they thought that iehter the system didn't take into account the December timetable changes or there were engineering works, which is my responsibility to check (there were no engineering services from BHM to TAU on that evening). After much persuasion, they gave me an Authority to Travel on a earlier direct XC service.
However this meant that I could not get the booked train from MKC due to the earlier departure from BHM. I called up VT to see if they would let me travel on an earlier train, but they said that the XC's mistake was not their responsibility, so I had to pay for a cheap day single from MKC to BHM.
Its a complicated scenario, I know, but what I am entitled to here in terms of a refund?
Ideally, I would like everything refunded due to XC messing up with the timetable, but would understand if XC didn't want to give me one as they had given me the ATT letter.
But I would like the off-peak single from MKC to BHM refunded as this wasn't a fault on my part.
Thanks for your help in advance.
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