Help with the Trainline

[ginge8991]

Hi All,

I've booked a mobile ticket on the trainline and although the website faqs claim "you can even activate your ticket without mobile signal". Do you require WiFi or data to activate a mobile ticket?

Some help would be much appreciated...

 

[TheEdge]

In my experience, yes, that sounds like another barefaced lie from the Trainline.

I may not be an expect in m-tickets but I do deal with them all the time. Time and time again a phone with no signal sits there on whichever app its loaded on with the spinning wheel of death until it gets signal then it loads and activates.

 

[grumblingalong]

Best bit of help I can offer is don't use them!

Shouldn't need signal, I believe it's all in the app. Not sure though. Don't often buy non-Priv tickets.

 

[Bungle965]

I agree with what is being said so far I don't use it for any any of my personal booking based on the fact that they charge you a booking fee and also a credit card fee which for me normally adds up to about £2 but can vary. Use any other company but not the trainline thay is what I recommend.

 

[TheEdge]

Oh yea, that too. Don't ever buy from the Trainline. Its an absolute con.

 

[Kite159]

Oh yea, that too. Don't ever buy from the Trainline. Its an absolute con.

Not to mention poor customer service when things go wrong.

 

[ginge8991]

Thanks everyone, judging by the advice I think this will be the first and last time I use it. Thank you for the advice

 

[55z]

I would NEVER use Trainline as they charge a booking fee and fee for using a credit card. The TOC's are not allowed to charge a booking fee AND in some cases you will get a cheaper ticket using the specific TOC as they sometimes are only on sale through there website.

 

[najaB]

Thanks everyone, judging by the advice I think this will be the first and last time I use it.

As you've probably noticed you would get a better reception saying you were a kitten killer than that you had used TheTrainline. However in this case they aren't telling porkies - I tweeted TheTrainline and they confirm that as long as the ticket has been downloaded (which will happen as soon as you purchase it), you can activate it later without a mobile or WiFi signal.

 

[Llanigraham]

As you've probably noticed you would get a better reception saying you were a kitten killer than that you had used TheTrainline. However in this case they aren't telling porkies - I tweeted TheTrainline and they confirm that as long as the ticket has been downloaded (which will happen as soon as you purchase it), you can activate it later without a mobile or WiFi signal.

But only if you have their "app" on your phone. Not all phones can download it.

I am having a similar argument with Booking.com at the moment as there "app" is not applicable to my old Nokia.

 

[najaB]

But only if you have their "app" on your phone. Not all phones can download it.

Can you buy mTickets from TheTrainline without the app?

 

[markindurham]

Agree with others - DON'T use trainline.

FWIW, I tend to use the TPE website - m-tickets if I want them, collect at station or free postage to home for 'traditional' tickets, and I get Nectar points

 

[johnnychips]

Just watch out though. I bought an m ticket through the TPE app and I assumed that I would be able to print it off as usual and couldn't. It also hadn't uploaded to my phone so I couldn't show the guard. It would have required some web connection. I hope things would have changed by them, this was six months ago.

 

[bb21]

Just watch out though. I bought an m ticket through the TPE app and I assumed that I would be able to print it off as usual and couldn't. It also hadn't uploaded to my phone so I couldn't show the guard. It would have required some web connection. I hope things would have changed by them, this was six months ago.

Of course if you buy an m ticket you cannot then print a normal ticket. Huge potential for fraud otherwise.