Incorrect Info Duo Tickets Macclesfield

[323235]

Last Friday I was at Macclesfield ticket office and overheard one of the clerks telling someone that Northern Duo Tickets were only valid on Northern and if they wanted to travel by other train companies they would need 2 x Any Permitted tickets.

I had a look into it as I knew this was not correct and found that Duo Tickets are still route Any Permitted and no changes of validity were posted anywhere.

I suspect it might be a case of poor training and assumption by the clerk because of the name of the ticket.

 

[ForTheLoveOf]

Last Friday I was at Macclesfield ticket office and overheard one of the clerks telling someone that Northern Duo Tickets were only valid on Northern and if they wanted to travel by other train companies they would need 2 x Any Permitted tickets.

I had a look into it as I knew this was not correct and found that Duo Tickets are still route Any Permitted and no changes of validity were posted anywhere.

I suspect it might be a case of poor training and assumption by the clerk because of the name of the ticket.

I suppose it is understandable that they would make the mistake, if they have not received proper training on the local ticket types. Nevertheless it is not good enough for customers to be charged more than what they needed to pay, because of poor training!

 

[gordonthemoron]

isn't Macclesfield station run by Virgin?

 

[A Challenge]

isn't Macclesfield station run by Virgin?

It is.

 

[janb]

Macclesfield - Manchester (a guess that might be the destination) has 2 different Duos, a Northern Only £11.10 and Any Permitted £15.10 so maybe that has sparked some confusion.

 

[LOL The Irony]

Last Friday I was at Macclesfield ticket office and overheard one of the clerks telling someone that Northern Duo Tickets were only valid on Northern and if they wanted to travel by other train companies they would need 2 x Any Permitted tickets.

I had a look into it as I knew this was not correct and found that Duo Tickets are still route Any Permitted and no changes of validity were posted anywhere.

I suspect it might be a case of poor training and assumption by the clerk because of the name of the ticket.

Apparently, you can't use Duo's on Virgin services but that did come from a Virgin TM sooo...

 

[ForTheLoveOf]

Apparently, you can't use Duo's on Virgin services but that did come from a Virgin TM sooo...

It would be great if the TM could point out where exactly on the ticket it stated that restriction!

 

[LOL The Irony]

It would be great if the TM could point out where exactly on the ticket it stated that restriction!

I wasn't using a Duo at the time and it was close to departure so I didn't query them.

 

[A Challenge]

Macclesfield - Manchester (a guess that might be the destination) has 2 different Duos, a Northern Only £11.10 and Any Permitted £15.10 so maybe that has sparked some confusion.

This is also true of Stockport and Stoke-on-Trent, the other two destinations you may do by other VTWC or NT.

It would be great if the TM could point out where exactly on the ticket it stated that restriction!

The existence of the NORTHERN ONLY ticket implies that the ANY PERMITTED is valid on other TOCs.

 

[Bletchleyite]

http://www.nationalrail.co.uk/times_fares/77279.aspx

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