Hi All - I think this is the right section as it is a "post-travel ticketing issue".
I got caught up in the ECML disruption on the 21st May and decided not to travel from Retford to London return as I would get into London way too late by the suggested alternatives (take a train north to Doncaster and take a re-routed ECML service via Lincoln or drive to Newark).
To me this was a cancelled train as it was never going to arrive at Retford.
I submitted a Refund Request via the LNER website (as that's where I'd bought the tickets) in the "My Booking Section". I got a confirmation email with a reference number and "we'll get back to you within 10 days".
I'd not heard anything and sent a follow up via the "contact us" form on the 7th June and got another reference number with "we're really busy and it will take up to 20 days to get back to you".
I checked the refund request in My Bookings this morning and it says "Awaiting Travel Tickets". Nowhere in the process, including the refund confirmation email, did it ask me to send tickets, nor say how I should send them (post, scan, etc).
This appears to be in a black hole and it' s £137.00 so I'd appreciate any advice on what to do next.
I got caught up in the ECML disruption on the 21st May and decided not to travel from Retford to London return as I would get into London way too late by the suggested alternatives (take a train north to Doncaster and take a re-routed ECML service via Lincoln or drive to Newark).
To me this was a cancelled train as it was never going to arrive at Retford.
I submitted a Refund Request via the LNER website (as that's where I'd bought the tickets) in the "My Booking Section". I got a confirmation email with a reference number and "we'll get back to you within 10 days".
I'd not heard anything and sent a follow up via the "contact us" form on the 7th June and got another reference number with "we're really busy and it will take up to 20 days to get back to you".
I checked the refund request in My Bookings this morning and it says "Awaiting Travel Tickets". Nowhere in the process, including the refund confirmation email, did it ask me to send tickets, nor say how I should send them (post, scan, etc).
This appears to be in a black hole and it' s £137.00 so I'd appreciate any advice on what to do next.
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