I'm not rail staff but have had more or less exactly the same issue at Euston a few months ago - posted about it before on here. Was literally screamed at by a member of staff to go back up the slope after their colleague had openly lied and said "this isnt your train - its going to Manchester". After being screamed at...several of the person's colleagues were all sniggering in the background. Pathetic and deeply unprofessional - made a formal complaint.
The funniest one I've heard, I can't remember if it was on here or Twitter, was them attempting to bark out the driver of a Pendolino in uniform for trying to get past them. Supposedly he said something like "OK, will you let Control know the train is cancelled because you won't let me get to it to drive it?" and they were, for once, speechless and let him past.
They really are awful. Not that gateline staff at other London termini are great - the Victoria ones seem unable to manage much more than a grunt. OTOH some of the LNR staff who do the 8-11 gateline are great, so it doesn't *have* to be bad.
Whilst, I suspect that a majority of RUK members here might make use of RTT, OTT or other applications that use industry provided real time data, to anticipate departure platforms, in no way should fare paying passengers be obliged to do that as a condition of a claim for DR in the event of their journey being extended past the current payment thresholds.
I think the staff would rather RTT went away, but even if it did we'd still be able to do it - we did in the days before RTT - if you know the diagrams you can* just go off the arrivals display and I did it for years. (Though to be fair there doesn't appear to be an arrivals display at Victoria Southern side any more, so perhaps even that door is being closed).
* Mostly. Not for instance for the pre-2010 1823 Northampton which came off Camden Bank, but most trains have at least one portion that comes from elsewhere in service. But that one was always 16 and we knew it anyway, most people went in the side entrance without going near any displays
I'm not rail staff but have had more or less exactly the same issue at Euston a few months ago - posted about it before on here. Was literally screamed at by a member of staff to go back up the slope after their colleague had openly lied and said "this isnt your train - its going to Manchester". After being screamed at...several of the person's colleagues were all sniggering in the background. Pathetic and deeply unprofessional - made a formal complaint.
I've been lied to at Paddington as well. He even tried to get me to move away from the side of the all-red gateline (I wasn't in the way of anything, I was stood to one side by a glass panel). I refused (because I was in a public area and not obstructing anything) and he got sick of it and let me through