47271
Established Member
- Joined
- 28 Apr 2015
- Messages
- 2,983
No hot food or drinks in First Class at any point on the 1500 King's Cross-Edinburgh on Thursday.
I can't remember the last time I travelled with them and there wasn't something broken or missing from the service. And the fares drift upwards...
Further to the above, I received an online survey from them on Friday. I don't normally bother with Virgin's surveys, but I was so irritated with yet another service failure combined with a £150ish ticket price that I went on to give them 6/10 and slated them in the comments sections. To be fair there wasn't anything else to complain about other than the ongoing dire state of First Class.
Luckily for them I didn't have time to use the First Class lounge at King's Cross - no doubt it was it's usual paper cup and crumb infested self - or the score would've been lower still.
Then, it what was to me a new development, yesterday I got what looked like an automated response by way of apology. An automated apology I hear you say, what kind of foolish organisation would send those out?
In it, I was promised 'fresh new interiors' (got those thanks) 'tasty menu in Standard' (no mention of First, lol), 'free wifi' (got it) and 'choose your seat' (had it for years).