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Training at Ashfield starts at 9am technically but you better be there for half 8 at the bare minimum lol. Haven’t finished that late but it depends on the trainer I guess, my group usually finishes at 2pm roughly, exams start in the morning, if you don’t pass the minimum of 80% of the exam then you get an exit interview and you get kicked off the course
== Doublepost prevention - post automatically merged: ==
Training at Ashfield starts at 9am technically but you better be there for half 8 at the bare minimum lol. Haven’t finished that late but it depends on the trainer I guess, my group usually finishes at 2pm roughly, exams start in the morning, if you don’t pass the minimum of 80% of the exam then you get an exit interview and you get kicked off the course
== Doublepost prevention - post automatically merged: ==
Medical is the last step after you’ve passed the background checks
It's rare in my experience. The selection process before you get to the training stage is designed to weed out the ones that won't cope. Yes, the pass rate is 80%, but you get another try if you don't reach the required standard. There is a lot to learn, but if you apply yourself, you will pass.
Training at Ashfield starts at 9am technically but you better be there for half 8 at the bare minimum lol. Haven’t finished that late but it depends on the trainer I guess, my group usually finishes at 2pm roughly, exams start in the morning, if you don’t pass the minimum of 80% of the exam then you get an exit interview and you get kicked off the course
== Doublepost prevention - post automatically merged: ==
Medical is the last step after you’ve passed the background checks
Training at Ashfield starts at 9am technically but you better be there for half 8 at the bare minimum lol. Haven’t finished that late but it depends on the trainer I guess, my group usually finishes at 2pm roughly, exams start in the morning, if you don’t pass the minimum of 80% of the exam then you get an exit interview and you get kicked off the course
== Doublepost prevention - post automatically merged: ==
Medical is the last step after you’ve passed the background checks
They’re not difficult, they’re multiple choice and the pass mark is 80%, 75-79% is retake, below that you fail and you get kicked off. But if you pay attention in class there’s no way you’ll fail. The first exam is fire safety and tbh if you can’t pass that then you have no business being on the course tbh
== Doublepost prevention - post automatically merged: ==
They’re not difficult, they’re multiple choice and the pass mark is 80%, 75-79% is retake, below that you fail and you get kicked off. But if you pay attention in class there’s no way you’ll fail. The first exam is fire safety and tbh if you can’t pass that then you have no business being on the course tbh
== Doublepost prevention - post automatically merged: ==
You do it on your iPad, they’re not hard if you pay attention and take notes
== Doublepost prevention - post automatically merged: ==
Well you’ll be looking after people’s lives on the real job
Below is what I saw in 2021 forum. Is it still applicable in 2024?
"23 Jul 2022
#558
Londonkens
Member
I think some of this info has already been mentioned but I’ll say it anyway.
Training is 5 days at Ashfield house - on the first day you will be given a brand new iPad with a case and protective cover as well as your staff oyster pass. You will also be given lots of workbooks to read through.
Make sure on day one when you get home you go through and focus on the fire book in absolute detail as the following day you will be tested on it with 25 questions, pass mark is 80% for all tests. The trainer is really good as on the day you will have a chance to ask lots more questions based on the test and a lot of the answers will be given throughout the day without even realising.
Questions are all multiple choice so read them carefully as some look like they are the right answer but actually they are throwing you off.
On the iPad you will also be required to complete a ticket machine test and another few modules on the E zone which is on the iPad, there are about 15 modules/courses to complete. Make sure you do them all before the end of the week in your own time. They are all very easy.
On the following Monday you’ll do a first aid course which again is tested with multiple choice questions, really straight forward and I’m sure you will all pass.
Most of the training days are not full days, you will start 9am and sometimes leave at 3pm or even earlier which is good as this gives you more time at home to learn the modules on the Ezone.
There will be a few sales people arriving while your doing training to persuade you to sign up to dental insurance companies and life insurance companies as well as the unions RMT and TSSA, (go with RMT) if you do choose a union but of course it’s up to you who you ultimately choose, I also signed up for the dental insurance and life insurance which all automatically come out of your pay, these are really amazing benefits so read the small print and decide accordingly what best suits you.
Most important one is joining the unions so make the right choice.
The Tuesday, the day after the first aid training you will be shadowing someone after you’ve done your familiarisation at your station. The area you will be given will likely be over established so you’ll won’t be in that particular area for your TFL CSA career.
Ask lots of questions when you shadow as depending on the location you’ll be given you’ll be working independently most of the time.
There will be lots of TFL jargon to get used to but I tend to make notes of all the abbreviations in my phone - a lot of the abbreviations are in the books they provide you with on day one. Try and memorise your employee number and various other passwords you need to set up on on day one.
Your iPad will be your 3rd arm so use that as much as you can if you get confused with customers.
You’ll be given a massive box and I mean massive to take home with you I believe on day one or two, that will be your uniform which most people had to swap out for different sizes with the lady in Angel who deals with uniform, so I’d advise if you are travelling far to get to Ashfield house to bring a small suitcase with you as the box is extremely heavy, this is something I wish someone warned me about so I’m warning you now LOL.
They will tell you this anyway but there are a lot of fare evaders, if people decide to barge through the gates (mainly the wag) let them do it. We aren’t paid to do the job of the revenue inspector team.
Wages will be paid every 4 weeks and it’s always on a Wednesday. CSA2’s starting salary is now £30,381 the first month will be slightly less as you are paid at an 80% rate due to the training but the following month you will get the full amount so don’t be disappointed when you see your very first pay.
I know that’s a lot of info but I hope it helps.
Below is what I saw in 2021 forum. Is it still applicable in 2024?
"23 Jul 2022
#558
Londonkens
Member
I think some of this info has already been mentioned but I’ll say it anyway.
Training is 5 days at Ashfield house - on the first day you will be given a brand new iPad with a case and protective cover as well as your staff oyster pass. You will also be given lots of workbooks to read through.
Make sure on day one when you get home you go through and focus on the fire book in absolute detail as the following day you will be tested on it with 25 questions, pass mark is 80% for all tests. The trainer is really good as on the day you will have a chance to ask lots more questions based on the test and a lot of the answers will be given throughout the day without even realising.
Questions are all multiple choice so read them carefully as some look like they are the right answer but actually they are throwing you off.
On the iPad you will also be required to complete a ticket machine test and another few modules on the E zone which is on the iPad, there are about 15 modules/courses to complete. Make sure you do them all before the end of the week in your own time. They are all very easy.
On the following Monday you’ll do a first aid course which again is tested with multiple choice questions, really straight forward and I’m sure you will all pass.
Most of the training days are not full days, you will start 9am and sometimes leave at 3pm or even earlier which is good as this gives you more time at home to learn the modules on the Ezone.
There will be a few sales people arriving while your doing training to persuade you to sign up to dental insurance companies and life insurance companies as well as the unions RMT and TSSA, (go with RMT) if you do choose a union but of course it’s up to you who you ultimately choose, I also signed up for the dental insurance and life insurance which all automatically come out of your pay, these are really amazing benefits so read the small print and decide accordingly what best suits you.
Most important one is joining the unions so make the right choice.
The Tuesday, the day after the first aid training you will be shadowing someone after you’ve done your familiarisation at your station. The area you will be given will likely be over established so you’ll won’t be in that particular area for your TFL CSA career.
Ask lots of questions when you shadow as depending on the location you’ll be given you’ll be working independently most of the time.
There will be lots of TFL jargon to get used to but I tend to make notes of all the abbreviations in my phone - a lot of the abbreviations are in the books they provide you with on day one. Try and memorise your employee number and various other passwords you need to set up on on day one.
Your iPad will be your 3rd arm so use that as much as you can if you get confused with customers.
You’ll be given a massive box and I mean massive to take home with you I believe on day one or two, that will be your uniform which most people had to swap out for different sizes with the lady in Angel who deals with uniform, so I’d advise if you are travelling far to get to Ashfield house to bring a small suitcase with you as the box is extremely heavy, this is something I wish someone warned me about so I’m warning you now LOL.
They will tell you this anyway but there are a lot of fare evaders, if people decide to barge through the gates (mainly the wag) let them do it. We aren’t paid to do the job of the revenue inspector team.
Wages will be paid every 4 weeks and it’s always on a Wednesday. CSA2’s starting salary is now £30,381 the first month will be slightly less as you are paid at an 80% rate due to the training but the following month you will get the full amount so don’t be disappointed when you see your very first pay.
I know that’s a lot of info but I hope it helps.
Training is 4 weeks, 2/3 weeks at Ashfield then 2/1 weeks at station, you get paid 80% of the current wage which is 33k as of April so roughly 28k now
The uniform lady is correct, her name is Moira and she’s a sweet old Irish lady.
First aid training is done in the 2nd week and it’s one day. You don’t shadow anyone for that.
You’ll do training at Baker Street and one other station for the PA/tannoy system, and you’ll also do wheelchair evacuation and lift system training for one day as a group at Tottenham Court Road
I have my AC1 in 2 weeks time. The confirmation states they want an in date passport or driving licence. I do not hold a driving licence and my passport has expired. Will this be a problem?
I was originally offered a night CSA role in 2022, but still haven't started. I'm now currently waiting since they had another part time CSA role starting in Feb/March this year, but also still haven't heard back.
Hey guys I'm foreign this is my first year here , I've applied to this CSA2 and the signalling apprenticeship but my english is not very good (as for interviews or polite talks) I did the assessments 1,2 for OSC and it went very bad now I'm not confident with for the csa2
The way your system works now its really painful if I can say I really wanna work for tfl aff
Below is what I saw in 2021 forum. Is it still applicable in 2024?
"23 Jul 2022
#558
Londonkens
Member
I think some of this info has already been mentioned but I’ll say it anyway.
Training is 5 days at Ashfield house - on the first day you will be given a brand new iPad with a case and protective cover as well as your staff oyster pass. You will also be given lots of workbooks to read through.
Make sure on day one when you get home you go through and focus on the fire book in absolute detail as the following day you will be tested on it with 25 questions, pass mark is 80% for all tests. The trainer is really good as on the day you will have a chance to ask lots more questions based on the test and a lot of the answers will be given throughout the day without even realising.
Questions are all multiple choice so read them carefully as some look like they are the right answer but actually they are throwing you off.
On the iPad you will also be required to complete a ticket machine test and another few modules on the E zone which is on the iPad, there are about 15 modules/courses to complete. Make sure you do them all before the end of the week in your own time. They are all very easy.
On the following Monday you’ll do a first aid course which again is tested with multiple choice questions, really straight forward and I’m sure you will all pass.
Most of the training days are not full days, you will start 9am and sometimes leave at 3pm or even earlier which is good as this gives you more time at home to learn the modules on the Ezone.
There will be a few sales people arriving while your doing training to persuade you to sign up to dental insurance companies and life insurance companies as well as the unions RMT and TSSA, (go with RMT) if you do choose a union but of course it’s up to you who you ultimately choose, I also signed up for the dental insurance and life insurance which all automatically come out of your pay, these are really amazing benefits so read the small print and decide accordingly what best suits you.
Most important one is joining the unions so make the right choice.
The Tuesday, the day after the first aid training you will be shadowing someone after you’ve done your familiarisation at your station. The area you will be given will likely be over established so you’ll won’t be in that particular area for your TFL CSA career.
Ask lots of questions when you shadow as depending on the location you’ll be given you’ll be working independently most of the time.
There will be lots of TFL jargon to get used to but I tend to make notes of all the abbreviations in my phone - a lot of the abbreviations are in the books they provide you with on day one. Try and memorise your employee number and various other passwords you need to set up on on day one.
Your iPad will be your 3rd arm so use that as much as you can if you get confused with customers.
You’ll be given a massive box and I mean massive to take home with you I believe on day one or two, that will be your uniform which most people had to swap out for different sizes with the lady in Angel who deals with uniform, so I’d advise if you are travelling far to get to Ashfield house to bring a small suitcase with you as the box is extremely heavy, this is something I wish someone warned me about so I’m warning you now LOL.
They will tell you this anyway but there are a lot of fare evaders, if people decide to barge through the gates (mainly the wag) let them do it. We aren’t paid to do the job of the revenue inspector team.
Wages will be paid every 4 weeks and it’s always on a Wednesday. CSA2’s starting salary is now £30,381 the first month will be slightly less as you are paid at an 80% rate due to the training but the following month you will get the full amount so don’t be disappointed when you see your very first pay.
I know that’s a lot of info but I hope it helps.
Thanks for all that info. I failed role play 2022. Couldn't apply this time round as they said you can't apply if you did in 2022. Any idea if they will be recruiting again where the 2022 people can apply???
I was originally offered a night CSA role in 2022, but still haven't started. I'm now currently waiting since they had another part time CSA role starting in Feb/March this year, but also still haven't heard back.
Welcome! I thought I was the only one waiting like this. I initially applied for the NT position, just like you. Later, I received an email saying that the vacancy wouldn't be opened until mid-2024. However, another CSA role came up for February/March training dates. Unfortunately, I haven't heard anything back after that.
I've called them several times for updates, but haven't received any response except a generic one saying the business hasn't confirmed the training dates yet. I've even gotten into arguments on the phone calls, which have ended with them hanging up on me. There seems to be no complaint procedure available. It's been very bad customer service.
Thanks for all that info. I failed role play 2022. Couldn't apply this time round as they said you can't apply if you did in 2022. Any idea if they will be recruiting again where the 2022 people can apply???
No idea, but I failed role play in 2017 and never bothered to apply again. But this time, one of my friend shared the job posting and I was like let me give it a try. I guess they will keep recruiting, because now they recruit CSA1 less externally, so a lot of CSA2 will get promoted and then they might again recruit CSA2.
Thanks for all that info. I failed role play 2022. Couldn't apply this time round as they said you can't apply if you did in 2022. Any idea if they will be recruiting again where the 2022 people can apply???
Thanks for all that info. I failed role play 2022. Couldn't apply this time round as they said you can't apply if you did in 2022. Any idea if they will be recruiting again where the 2022 people can apply???
Thanks for all that info. I failed role play 2022. Couldn't apply this time round as they said you can't apply if you did in 2022. Any idea if they will be recruiting again where the 2022 people can apply???
You say that with such confidence! As far as I know, nothing has been confirmed. I know the RMT are fundamentally opposed to external recruitment for train ops as it prevents existing CSAs from applying for that line of promotion.
I did but mine couldn't be done properly as they couldn't connect to WiFi, so took pictures of my ID documents, and said they will update later. But I haven't got any start dates yet.
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