I really need some advice regarding a lost gold card.
I have held a gold card between Colchester and Chelmsford for 3 years, but when I renewed last week and actually bought an annual between Colchester and London terminals due to a change in my position at work. After holding the card for only 7 days I have lost it on the way home from work!! I release how stupid this was and will certainly take much more care in the future, but i'm really worried Greater Anglia think I'm trying to comit some kind of fraud!!
I went to the station where I purchased the ticket the very next day to report it lost. The woman looked up the details on her computer but said she was unable to issue me a new ticket straight away due to the length of tome remaining on the card. She would have to contact the anti-fruad team and I would probably be called to interview.
I haven't sleept since being told this. I've looked up the national rail terms of carriage, which says they will issue 1 replacement unless they suspect the ticket is or will be used for fraud or improperly. I'm so worried by the whole situation! If I don't get a replacement I will lose my job and therefore my home.
Will I be interviewed by the police, under caution? How does this work? I feels like there is a good chance I won't get a replacement! It seems like one stupid moment of carelessness could cost me £4500 and my job!!
Any advice would be VERY much appriciated!
I have held a gold card between Colchester and Chelmsford for 3 years, but when I renewed last week and actually bought an annual between Colchester and London terminals due to a change in my position at work. After holding the card for only 7 days I have lost it on the way home from work!! I release how stupid this was and will certainly take much more care in the future, but i'm really worried Greater Anglia think I'm trying to comit some kind of fraud!!
I went to the station where I purchased the ticket the very next day to report it lost. The woman looked up the details on her computer but said she was unable to issue me a new ticket straight away due to the length of tome remaining on the card. She would have to contact the anti-fruad team and I would probably be called to interview.
I haven't sleept since being told this. I've looked up the national rail terms of carriage, which says they will issue 1 replacement unless they suspect the ticket is or will be used for fraud or improperly. I'm so worried by the whole situation! If I don't get a replacement I will lose my job and therefore my home.
Will I be interviewed by the police, under caution? How does this work? I feels like there is a good chance I won't get a replacement! It seems like one stupid moment of carelessness could cost me £4500 and my job!!
Any advice would be VERY much appriciated!