On the subject of call centres, I once worked for a chap who in a previous job had worked for an outsourcing company. One of his jobs had been to take groups of contact centre operatives from India on guided tours of the British railway network to give an idea of the geography, which must have cost a pretty penny. Judging by the posts above, it seems they don't even make them study a network map nowadays !
On the subject of the website, where do I begin.
It's clunky, has difficulty loading pages on my phone, it doesn't wipe details from previous searches, often it ignores commands on my work computer, the adverts seem to use enough processing power to crask other programmes on my home computer.
A travesty of a website, and the fact that ATOC (or whatever they are) can't seem to get a grip on it doesn't inspire confidence.