If you want to lodge a complaint about the abysmal standards on the site & are cheesed off with getting the bog-standard reply email, then try firing an email off to one of these instead.
Chris Scoggins (CEO); [email protected]
Jason Webb; Head of Online Services; [email protected]
Jason Durk; Head of Passenger Information; [email protected]
You might get somewhere, then again you might not; And with the useless nature of the new site it's more likely to be the latter.
Cheers for the email addresses SWT, I may email them.