Devils Advocat
New Member
I suspect that this sort of subject has come up before...I have spent 10 minutes looking through posts but cant find anything
so apologies if it has !
My Wife and her daughter travelled from Prittlewell to Liverpool Street and return on a recent Saturday. From what I can see, the only
Day Return Ticket needed on a Saturday for this journey is a 'Super Off Peak Day Return'. However the ticket machine (on a Saturday) gave 3 options
including an 'Anytime Day Return'.
The Ticket office was busy and a train due in a few minutes. There was a lot of people milling around the Ticket Machine and under pressure and mindful of the regular
'make sure you have the right ticket for your journey' and 'Our Revenue Protection Officers make regular checks' etc My Wife opted for the all embracing 'Anytime Day Return'.
Only when she got home and I asked how much her tickets cost did it became apparent that she had overpaid nearly £20 for two peoples journeys, which presumably has gone
straight into Greater Anglias coffers.
My question is should GA have appropriate software to only offer the required fare on the day or should my wife just accept her mistake? She can afford it but some may not be able to
and it could put them off using the Railways ?
so apologies if it has !
My Wife and her daughter travelled from Prittlewell to Liverpool Street and return on a recent Saturday. From what I can see, the only
Day Return Ticket needed on a Saturday for this journey is a 'Super Off Peak Day Return'. However the ticket machine (on a Saturday) gave 3 options
including an 'Anytime Day Return'.
The Ticket office was busy and a train due in a few minutes. There was a lot of people milling around the Ticket Machine and under pressure and mindful of the regular
'make sure you have the right ticket for your journey' and 'Our Revenue Protection Officers make regular checks' etc My Wife opted for the all embracing 'Anytime Day Return'.
Only when she got home and I asked how much her tickets cost did it became apparent that she had overpaid nearly £20 for two peoples journeys, which presumably has gone
straight into Greater Anglias coffers.
My question is should GA have appropriate software to only offer the required fare on the day or should my wife just accept her mistake? She can afford it but some may not be able to
and it could put them off using the Railways ?