voyagerdude220
Established Member
- Joined
- 13 Oct 2005
- Messages
- 3,279
Hi all,
I've purchased 3 value advance singles, and 1 standard day single, at around 10:45, for pick up at the fast ticket machine, using GNER's website.
After I entered the credit card details, and clicked the buy tickets button, it automatically gave me the confirmation window on the website, to state that the tickets have indeed been purchased, and that i've also got reserved seats, suggesting that it's gone through ok.
After around 2 hours 20 minutes, I still haven't got an email with the fast ticket reference number, and don't want to re-book, incase it charges me double.
I phoned GNER customer service, who said that the booking wasn'ton their system, and that I should wait an hour, as it was probably being processed. (I thought to myself OK, it is a Saturday morning after all, it may be busier than normal)
I still haven't got a fast ticket machine reference, and have sent GNER an email, with the confirmation copied & pasted into the message.
Does anyone have any suggestions on what I can do?
The GNER website says that I should get a response within 24 hours, but If i then have to re-book, it will probably be alot more expensive, due to GNER's delay in booking/sending me the number.
I've purchased 3 value advance singles, and 1 standard day single, at around 10:45, for pick up at the fast ticket machine, using GNER's website.
After I entered the credit card details, and clicked the buy tickets button, it automatically gave me the confirmation window on the website, to state that the tickets have indeed been purchased, and that i've also got reserved seats, suggesting that it's gone through ok.
After around 2 hours 20 minutes, I still haven't got an email with the fast ticket reference number, and don't want to re-book, incase it charges me double.
I phoned GNER customer service, who said that the booking wasn'ton their system, and that I should wait an hour, as it was probably being processed. (I thought to myself OK, it is a Saturday morning after all, it may be busier than normal)
I still haven't got a fast ticket machine reference, and have sent GNER an email, with the confirmation copied & pasted into the message.
Does anyone have any suggestions on what I can do?
The GNER website says that I should get a response within 24 hours, but If i then have to re-book, it will probably be alot more expensive, due to GNER's delay in booking/sending me the number.