At the moment paper ticketing's being considered a COVID transmission vector in my industry (entertainment) as you have to be closer to someone and physically hand an item over (and then back).
Whichever part of the entertainment industry you are in clearly has an antiquated system. I have been using paper tickets to access sports grounds for years without any staff involvement at all - you scan the ticket, the turnstile/gate unlocks and you enter. Obviously if the scan fails someone will come over to assist but exactly the same happens if a ticket held on a phone fails to unlock the turnstile/gate.
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