lyesbkz
Member
Hello,
I made a number of journeys yesterday using my Oyster card, which is linked up to my 16-25 Railcard. All of the journeys were after 10am.
First, I took the Thameslink from Gatwick to St Pancras, for which the fare is £5.30. I then made a number of Underground journeys within zones 1-2, for which the cap would be £4.30.
Rather than costing me £9.60, the day has capped at £12.50. This seems to be the maximum possible cap for off-peak travel with a Railcard (equivalent to Z1-9 + Shenfield).
Had I used two separate Oyster cards, one for Gatwick to St Pancras and the second for my journeys in Z1-2, I'd have spent £9.60 as expected. I could also have saved some money by buying a paper ticket from Gatwick (which is £6.80 rather than £5.30) as the £4.30 cap would have applied to the rest of my travel.
It seems the capping has been affected by the Gatwick journey and I have been charged more than expected - and haven't got the best deal. Has this been worked out correctly, or is it a glitch? Could I successfully apply for a refund for the extra £2.90?
Many thanks,
I made a number of journeys yesterday using my Oyster card, which is linked up to my 16-25 Railcard. All of the journeys were after 10am.
First, I took the Thameslink from Gatwick to St Pancras, for which the fare is £5.30. I then made a number of Underground journeys within zones 1-2, for which the cap would be £4.30.
Rather than costing me £9.60, the day has capped at £12.50. This seems to be the maximum possible cap for off-peak travel with a Railcard (equivalent to Z1-9 + Shenfield).
Had I used two separate Oyster cards, one for Gatwick to St Pancras and the second for my journeys in Z1-2, I'd have spent £9.60 as expected. I could also have saved some money by buying a paper ticket from Gatwick (which is £6.80 rather than £5.30) as the £4.30 cap would have applied to the rest of my travel.
It seems the capping has been affected by the Gatwick journey and I have been charged more than expected - and haven't got the best deal. Has this been worked out correctly, or is it a glitch? Could I successfully apply for a refund for the extra £2.90?
Many thanks,