- 29 Feb 2016
So, we've all heard the words "here is a customer announcement" over the tannoy and on literature, posters and TOC propaganda. However where is the logic in this? I prefer the word passenger and there's nothing wrong with it. People who travel by train, bus, tram, plane or ferry are passengers. Yes, they give the railway their custom, this is not in dispute but the fact is using the word customer seems out of place in this context and folk probably don't buy the falsehood of its use by TOCs. Often documents are produced by TOCs that use both terms in the same sentence, it looks shabby and indecisive. Barry Doe of RAIL fame has been on about it for a while but none of the companies seem willing to drop the ridiculous customer tag; in fact Caledonian Sleeper now call their passengers "guests". Thoughts?