Captain Chaos
Member
- Joined
- 31 Jan 2011
- Messages
- 840
But an instant solution isn't always going to be possible and it is foolish to expect so. When an engineer is required to fix a problem he will be required to locate the fault, diagnose it, obtain any parts that may be required, shut off any power supply if needed, fit the parts, test it to ensure that the fault is fixed and a whole host of other things. This is not an instant process. Sure there may be a fair few faults that are quite obvious and easy to fix but there will always be circumstances where this is not possible. People these days seem to think that you can just press a re-set button and everything will be fine. They seem to forget that the railways are not a mobile phone or a computer. It is a complex network of infrastructure.
With regards to the bus scenario it is not as simple as you make out. If the bus has broken down in the middle lane of the motorway and is unable to move then traffic is going to be an issue. How are you going to evacuate these people with traffic going past you at 70 MPH without stopping traffic in the first place? Even if it is stuck on the hard shoulder it is still not as simple when compared to a train. Evacuating a bus onto the grass verge will take no more than a few minutes. A train takes significantly longer due to it's height from the ground, number of passengers and service length. You cannot just step off a train when it is stuck in the middle of nowehere. Even when you have sorted the problem out and trains can move again, if you have evacuated then you have to try and get these people back on. Simple for a bus but nowhere near as easy when on a train. The only way you can get people back onto a 12-car train from the embankment is by using ladders. If you have 1,000 people using three of four ladders getting back onto a train then that takes a significant amount of time and just makes the delay even longer. The total delay could double simply by getting these people back onto the service.
Also, I believe it is stupid to make assumptions about all rail staff based on one or two individuals. Why should I have someone be rude and insulting towards me because they have made an assumption about me based upon what someone they don't know has written on the internet? And although unfortunate that you do seem to have some poor service when you have travelled by train I wouldn't let it put me off. If we all let one bad experience put us all off then no-one would travel at all. The huge majority of the travelling public are treated with respect and are offered the best service possible by most staff. Just because there are one or two bad eggs doesn't mean the rest of us are. With regards to toilets, I tend to agree that train toilets are an issue particularly with the stock I work on. However the company have taken steps to address this and things are improving. I know and you know it is not good enough but things are getting better. It's just unfortunate that when one problem is sorted on the railways people just find something else to moan about.
With regards to the bus scenario it is not as simple as you make out. If the bus has broken down in the middle lane of the motorway and is unable to move then traffic is going to be an issue. How are you going to evacuate these people with traffic going past you at 70 MPH without stopping traffic in the first place? Even if it is stuck on the hard shoulder it is still not as simple when compared to a train. Evacuating a bus onto the grass verge will take no more than a few minutes. A train takes significantly longer due to it's height from the ground, number of passengers and service length. You cannot just step off a train when it is stuck in the middle of nowehere. Even when you have sorted the problem out and trains can move again, if you have evacuated then you have to try and get these people back on. Simple for a bus but nowhere near as easy when on a train. The only way you can get people back onto a 12-car train from the embankment is by using ladders. If you have 1,000 people using three of four ladders getting back onto a train then that takes a significant amount of time and just makes the delay even longer. The total delay could double simply by getting these people back onto the service.
Also, I believe it is stupid to make assumptions about all rail staff based on one or two individuals. Why should I have someone be rude and insulting towards me because they have made an assumption about me based upon what someone they don't know has written on the internet? And although unfortunate that you do seem to have some poor service when you have travelled by train I wouldn't let it put me off. If we all let one bad experience put us all off then no-one would travel at all. The huge majority of the travelling public are treated with respect and are offered the best service possible by most staff. Just because there are one or two bad eggs doesn't mean the rest of us are. With regards to toilets, I tend to agree that train toilets are an issue particularly with the stock I work on. However the company have taken steps to address this and things are improving. I know and you know it is not good enough but things are getting better. It's just unfortunate that when one problem is sorted on the railways people just find something else to moan about.