allotments
Member
copy of my email to Rail Delivery Group today:
Booking offices managed by different train operating companies have inconsistent willingness to allow a passenger to pay an excess fare for example convert off peak to anytime ticket.
I bought an off peak return mobile ticket on TFWRail app Cambridge to Attleborough then my return journey plan changed requiring travel at peak time.
LNER Kings Cross refused to issue an excess fare "because it wasn't a paper ticket".
TFWRail who sold me the mobile ticket haven't yet responded to my email 2 days ago asking what to do.
Ditto Greater Anglia whose train I am travelling on ~ no email reply.
On arrival at Cambridge station stopped at ticket barriers due to off peak ticket at peak time. Directed to booking office ~ who were ABLE to issue an excess fare before travel.
I enquired at Avanti Euston booking office today who said they can only issue excess fares for their own tickets... I.e. not the one I had.
So it seems mobile tickets and different policies applied by different train operating companies are both problematic.
As a passenger I expect consistency but I'm not getting it.
The lack of joined up ticketing is outrageous. Passengers are legally required to purchase valid tickets before travel so for this to happen railway companies need to be willing to take payment for valid tickets... and I've demonstrated that they may not be.
Please put this on your agenda to be resolved.
Booking offices managed by different train operating companies have inconsistent willingness to allow a passenger to pay an excess fare for example convert off peak to anytime ticket.
I bought an off peak return mobile ticket on TFWRail app Cambridge to Attleborough then my return journey plan changed requiring travel at peak time.
LNER Kings Cross refused to issue an excess fare "because it wasn't a paper ticket".
TFWRail who sold me the mobile ticket haven't yet responded to my email 2 days ago asking what to do.
Ditto Greater Anglia whose train I am travelling on ~ no email reply.
On arrival at Cambridge station stopped at ticket barriers due to off peak ticket at peak time. Directed to booking office ~ who were ABLE to issue an excess fare before travel.
I enquired at Avanti Euston booking office today who said they can only issue excess fares for their own tickets... I.e. not the one I had.
So it seems mobile tickets and different policies applied by different train operating companies are both problematic.
As a passenger I expect consistency but I'm not getting it.
The lack of joined up ticketing is outrageous. Passengers are legally required to purchase valid tickets before travel so for this to happen railway companies need to be willing to take payment for valid tickets... and I've demonstrated that they may not be.
Please put this on your agenda to be resolved.