Penalty fare for wrong ticket, potentially off route

[gray1404]

I would also be clear about there being no requirement for an excess to be obtained before boarding the train.

 

[Fawkes Cat]

though perhaps you don't need to tell them that NRCoT apply to Mersyrail?)

I really don't think that it does any harm to spell out every single point. It's not just a case of taking the appeal officer through your argument in easy steps - you need to go over the bridge instead of using the stepping stones so there's no chance of them falling off by them making an assumption.

 

[AdamWW]

The rest is OK (though perhaps you don't need to tell them that NRCoT apply to Mersyrail?).

I think we have seen Merseyrail in the past claim that they are exempt, so maybe it does need saying.

 

[robbeech]

The rest is OK (though perhaps you don't need to tell them that NRCoT apply to Mersyrail?).

I think we have seen Merseyrail in the past claim that they are exempt, so maybe it does need saying.

Absolutely this, they do believe they are exempt from any rules, as does the rest of the railway so it’s always important to remind them, if only to alert them to the fact that you are aware of the rules.