22 pages in and not one of you has asked "Where was the guard"?
I note with no surprise that this was a Northern service. As it quite often the case on said TOC, both now and under the previous franchisee, a lot of Northern guards show little presence, hiding in the back and appearing after some inaudible one word announcement (e.g. Ou'wood for Outwood) to open the doors. After departure it's back in the rear facing cab.
I'm not suggesting for one minute that ALL Northern guards do this. There are some great guards who work for Northern, but sadly a lot can't be bothered. It's not great for the travelling public who PAY for a SERVICE.
I'm not condoning the lengths this guy went to, it was way over the top, but there are far too many scrotes travelling on public transport who have the "I'm alright Jack" attitude. Doesn't the railway have byelaws over certain things like feet on seats, littering, loud music, etc?
If you're lucky enough to have a job on the trains then surely customer interaction should play a big part of your job, including dealing with anti-social behaviour. I'm not saying you should put your lives at risk, but a few words with your passengers who "assume" it's OK to behave in a way that is antisocial to most may allievate the chances of some p*ssed off passenger dealing with this themselves.
Regarding duty of care, well from what I've learned tonight, I'm assuming the next time I go out, all I have to do is get myself ejected from a licensed premises that is "bouncerised" and due to their duty of care AFTER I've left, I will expect to be put in a free taxi home.
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In addition to my last post, surely the guard will be asked where he was during this incident?