I've been reading this thread with interest and it reminded me of back in October when my train to Manchester was cancelled due to a person hit by a train which closed the WCML.
We were advised by the train manager (about 20 minutes after the scheduled departure time) to go to Kings Cross and go up the ECML to Leeds then across to Manchester. When I got to Kings Cross I found the Leeds train about a minute before it was due to leave so it meant me dashing across to it and heading for the first door I came too. Unfortunately this was in the first class area and after some thought (and after the train had departed) I decided to try and make my way through to standard. I had my folding bike plus two full panniers with me so I left the bike in the least obstructive place I could see and walked through several first class coaches with my panniers until I eventually got to the buffet car, which I assume is the boundary between first and standard. I could go no further, as at the other end of the buffet car there were loads of people standing and there was no way through. Standard was simply rammed full, due to everyone else trying to do what I was doing. I hung around for a bit then decided to head back to where I'd left my bike (back through the first class coaches). Having got there I found a space on the floor near the door (so not in the main seating area) and sat down thinking I would be there for the remainder of the journey. Shortly after that, the train manager (a very nice lady) came up to me and explained that she was trying to get rid of an abusive passenger in first class, and she had told him something like the seat he was in was reserved (can't remember the exact words) and so she needed me to pose as this first class passenger. She also unlocked the guards van so I could put my bike in there. The result was I effectively got a free upgrade to first class for the second half of the journey, which wasn't bad at all, given I only had an advanced ticket. First time something like that has happened to me. I would have liked to give some positive feedback to East Coast Trains but I couldn't find anywhere on their website to do this.
We were advised by the train manager (about 20 minutes after the scheduled departure time) to go to Kings Cross and go up the ECML to Leeds then across to Manchester. When I got to Kings Cross I found the Leeds train about a minute before it was due to leave so it meant me dashing across to it and heading for the first door I came too. Unfortunately this was in the first class area and after some thought (and after the train had departed) I decided to try and make my way through to standard. I had my folding bike plus two full panniers with me so I left the bike in the least obstructive place I could see and walked through several first class coaches with my panniers until I eventually got to the buffet car, which I assume is the boundary between first and standard. I could go no further, as at the other end of the buffet car there were loads of people standing and there was no way through. Standard was simply rammed full, due to everyone else trying to do what I was doing. I hung around for a bit then decided to head back to where I'd left my bike (back through the first class coaches). Having got there I found a space on the floor near the door (so not in the main seating area) and sat down thinking I would be there for the remainder of the journey. Shortly after that, the train manager (a very nice lady) came up to me and explained that she was trying to get rid of an abusive passenger in first class, and she had told him something like the seat he was in was reserved (can't remember the exact words) and so she needed me to pose as this first class passenger. She also unlocked the guards van so I could put my bike in there. The result was I effectively got a free upgrade to first class for the second half of the journey, which wasn't bad at all, given I only had an advanced ticket. First time something like that has happened to me. I would have liked to give some positive feedback to East Coast Trains but I couldn't find anywhere on their website to do this.