Poundland dispute instore

[Merseysider]

If you don't like the discussion, don't get involved with it! :-x

Wasn't there a recent one where a young lady was forced onto one of these unpaid placements when she was doing important charity work at the time?

Indeed there was!

Miss Reilly said that in November 2011 she had to leave her voluntary work at a local museum and work unpaid at the Poundland store in Kings Heath, Birmingham, under a scheme known as the "sector-based work academy".

She was told that if she did not carry out the work placement - which, she said, involved stacking shelves and cleaning floors - she would lose her Jobseeker's Allowance.

Full story here.

There was also a more recent case I believe.

The Conservatives, having realised forcing people into unpaid labour was illegal, enacted retrospective legalisation to make their previous illegal actions legal. People can draw their own conclusions as to the morality of that. Net result: over 200,000 hours of forced unpaid labour in shops such as Poundland.

On 19 March 2013, a Bill was rushed through the House of Commons which will change the law (that they broke) retroactively thus enabling the Tory led coalition to avoid having to repay the money that they illegally took from job-seekers - an average of £550 per person.

More on that here.

So unpaid workers/minimum wage workers who don't want to be there might be more common in Poundland than one would imagine.

That would go some way to explaining the lower level of customer service there, than at M&S for example.

 

[Kernowfem]

Share them out then

You should know me by now, I'm as tight as marshmallowmans tourniquet, buy your own....only a quid!

 

[meridian2]

I'm sorry to Jake for being such an ass with my posts yesterday.

 

[Merseysider]

I'm sorry to Jake for being such an ass with my posts yesterday.

No worries I haven't got the best attitude myself at times

 

[jay3562]

Would I have done the same in your situation? No. I would have simply binned the earphones and forgot about them. But that doesn't mean I'd expect everyone to do the same

I personally only ever go into pound shops for the chocolate raisins and the toffifee. So far I've not had to return any

I would have done the same as you and cut my losses , Ive thrown away headphones that cost 3/4 and even 5 pounds that have not worked properly just because I couldnt be bothered faffing with the time taken to get a replacement/refund .

However I would expect any shop that trades and makes extensive profits in the UK to comply with the laws of the land and honour customers legal rights in the case of faulty product regardless of the price of the product

.

 

[Smudger105e]

I remember some years ago that I bought a new fridge/freezer from Comet, and when I got it home and plugged it in it didn't work (turns out the compressor was seized).

I rang Comet and they said they were very sorry, ad could I ring service to arrange replacement or repair? I rang and they attended a few days later and replaced the machine.

The only problem was that it was not Comet's service department I had rung, but Servis!!

 

[bnm]

I spent far too much time complaining to EE in recent days when I was charged 21p for an 0800 call from my mobile at 2:05am on 1st July 2015.

First I was told the call was chargeable because it was a 10 digit number and only 11 digit 0800 numbers were free. :roll: Then I was told the new rules didn't come into effect until 6:00am. Then I was told they couldn't refund the credit as it was an odd amount. I said okay, give me 20p or 25p then. That was refused.

I escalated the complaint to a 'floor manager' in the Asian sub-continent call centre. He told me that there was no such legislation making 0800 numbers free from mobiles. No amount of explaining would convince him, and he hung up on me when I asked for his name.

Finally I called EE's 'Complaint Resolution' team. Total agreement from them that I was billed incorrectly. Total bemusement from them regarding the things I'd been told by the call centre. Fulsome apologies, 21p credited back and £10 goodwill for the time and effort I expended.

It was only 21p is what many here would say. But it was my 21p, not EE's. And I eventually profited from being assertive and proactive in getting my 21p back.

JakeF. Take your complaint higher up the Poundland food chain.

 

[headshot119]

I had a similar issue with EE, signed up to a contract with 10GB of 4G data a Month (I was living in halls at the time and the Internet was terrible) I tethered and used it for a week then the Internet suddenly stopped and told me I'd gone over my 3GB allowance. Phoned the call centre and they told me I'd only got a 3GB contract and nothing would convince them otherwise.

Ended up buying another 5GB of data before visiting the shop the next day. Got a refund on the 5GB I had to buy and a total refund of that months bill for the inconvenience. So around £65 in total.

Any other time I've used the call centre I've been fobbed off too.

 

[Heinz57]

Lets take the cost of the item out of the equation for a minute...

Poundland offer a refund or exchange on any product returned within a 4 week period, which is in compliance with your statutory rights. You we slightly out of the 4 week period which personally I don't see as a problem, and if I was the manager I would have authorized this exchange anyway (aside from the statutory rights) particularly because the item was faulty. Poundland state on there website that in some circumstances you may be able to return slightly out of the 4 weeks boundary, at discretion of the store manager. Great, good!

Ahh yes, it was a faulty item. You are perfectly within your rights to have an exchange on this item up to 6 months after the the original purchase date, providing you have the prof of purchase that you held in your hand.

Long and short of it, the colleagues at Poundland were in breach of your statutory rights that day by refusing to give you an exchange. Aside from the price of it, which some people have questioned 'Its a quid, why?'. You were perfectly within your rights to exchange it.

I'm a manager in retail (not Poundland by the way!) so I know the rights and Poundland were clearly not following them.

Heinz

 

[Kristofferson]

I didn't read the whole thread, but I bet that's the best entertainment you've ever had for a quid

 

[Johnuk123]

I didn't read the whole thread,

You don't know what you've missed.