Rail Card Wrong Picture !!!

[lewis1993]

Hi
I recently applied on-line for a rail card due to the price of a normal ticket costing £94 a week and with the card £58 so i thought I would apply to save money when i received the card it has someone picture on it !! not only do i have to pay the £94 but some other guy has a picture of me not only is this an invasion of privacy it could also lead to identity theft this is total unacceptable how can they swap pictures with another guy that look total different

Kind Regards Lewis

 

[island]

That's quite alarming. I would suggest phoning up and asking for an immediate refund as well as confirmation that they have reviewed other cards issued around the same time as yours and will be endeavouring to withdraw a card issued in error.

And note I say a refund, and not a replacement. This is because railcard discounts don't apply to 7-day tickets. But you don't have to tell them that; Sale of Goods Act applies and you can choose a refund because your purchase was not suitable to the purpose for which railcards are generally used.

 

[DaveNewcastle]

What a silly administrative blunder.
'Totally unnacceptable' is a bit dramatic - its a mistake which I'm sure is easily corrected.
As for an 'invasion of privacy'? I don't think so.

Just take a photocopy/scan for your reference and send it back with a duplicate photo and request that the card is correctly re-issued and/or refunded (whichever suits you best). I would send an email too, quoting the card number and the date of issue, confirming that you have identified the error and are returning the card for correction/refund.

 

[lewis1993]

It is Unacceptable my question is i mean how many people got my picture ? they could be using that card right now never mind costing me more money with the delay =[

 

[SS4]

You might want to add onto the end of Dave's advice that if you don't get a satisfactory response the information commissioner will be hearing about it (under the data protection act you have the right to correct factually inaccurate data)

 

[phil35]

At the end of the day, its just a picture of you. My guess would be two cards have been mixed up (i.e. the person who's picture you have on your card recieved his card with your picture on it). Whether they are using it or not is kind of irrelevant, it doesn't have your details on, it has his (from what I've gathered from your OP). They only invasion of privacy is that someone out there can see your face - something which thousands of people do each day as your walk through the streets.

I'm not condoning the error, in fact I think anyone would be very annoyed in that situation, and you should definitely chase up a refund, but I don't think the "privacy" part is anything to worry about.

 

[Mojo]

What is the journey? Were you going to buy tickets every day? As a Railcard gets you no discount off seasons. How many days per week do you need to travel and at what time?

Whilst this might not answer the original question it may save you money as you get no discount on seasons with Railcard.

 

[lewis1993]

I am travelling from drumgellock to hay-market Mon-fri and Sunday 10am -6pm
which is the best way to go ?

 

[moonrakerz]

I am travelling from drumgellock to hay-market Mon-fri and Sunday 10am -6pm
which is the best way to go ?

...........with a paper bag over your head to avoid the paparazzi trying to take your photograph ????

 

[island]

Assuming you weren't planning on joining a train in Haymarket between 1642 and 1809, you would be using an off-peak day return every day. The fare for this is £11.10; if you travel before 10am Monday-Friday you can't get a Young Person's Railcard discount on this journey (although the type of railcard was never mentioned). The discounted cost is £7.35 and the 7-day season ticket is £58.

You mentioned you would be travelling 10am-6pm. If by that you mean you will be leaving DRU on the 09:58 departure or earlier, your weekly cost is £62.85 (as the 10am rule doesn't apply on weekends). That makes a 7-day season ticket cheaper. The first departure from DRU on weekdays that does qualify for YP discount is 10:28. If you're driving to the station, perhaps you could drive to Caldercruix instead, where the train leaves at 10:02 and a YP discount is allowed.

However, in July and August the 10am rule doesn't apply either, so it will change again then! Perhaps you should get a season ticket valid until the 30th of June (tickets can be issued for any length of time between 1 month and 1 year) and then use day tickets after that.

 

[trickyvegas]

...........with a paper bag over your head to avoid the paparazzi trying to take your photograph ????

 

[HST Power]

...........with a paper bag over your head to avoid the paparazzi trying to take your photograph ????

You never know, the photograph of the person you do have could be famous!

 

[MichaelAMW]

Assuming you weren't planning on joining a train in Haymarket between 1642 and 1809, you would be using an off-peak day return every day. The fare for this is £11.10; if you travel before 10am Monday-Friday you can't get a Young Person's Railcard discount (although the type of railcard was never mentioned).

[My comment here is just to avoid perpetuating a much-held myth about YP cards...]

To be helpful, as opposed to sound as if I am solely trying to correct you Island: there is a minimum fare of £12.00 before 10am, on a weekday outside Jul & Aug. You can get a YP discount before 10am, but subject to this restriction. Obviously there is no advantage for this particular journey, as you have already pointed out, as the minimum fare is more than the full fare.

 

[island]

Yes quite. I should have said something to the effect of "you can't get a Y-P discount for this journey". Will edit.

To the OP, if you haven't been scared away by now, if you could answer the following questions we might be able to help:
Do you intend taking the 0958 (or earlier) from Drumgellock? If the 0958, can you drive (or get dropped) to Caldercruix instead?
Do you intend taking a train back from Haymarket between 1642 and 1809?
What kind of railcard is it?

 

[Smethwickian]

At the end of the day, its just a picture of you ... They only invasion of privacy is that someone out there can see your face - something which thousands of people do each day as your walk through the streets.

I'm not condoning the error, in fact I think anyone would be very annoyed in that situation, and you should definitely chase up a refund, but I don't think the "privacy" part is anything to worry about.

But careless handling of any personal data is of concern. Whether it is a name, address, photo, date of birth or bank account number, the relevant organisations have a legal responsibility to handle all such data responsibly and securely. If they can give him someone else's picture, what's to say they're not careless with other information elsewhere along the line? They should be chased up to ensure they take it seriously and check all relevant procedures.

 

[John @ home]

railcard discounts don't apply to 7-day tickets.

They do apply to some rail tickets valid for 7 days. For example, North East 7-day Rover: Adult £92, Railcard £60.75.
--- old post above --- --- new post below ---

I am travelling from drumgellock to hay-market Mon-fri and Sunday 10am -6pm
which is the best way to go ?

This may be useful to you:

Central Scotland Rover
A flexible Rover ticket that covers travel on trains throughout Central Scotland and on the Glasgow Underground.

Fares
Adult £33, Railcard (16-25, Disabled Persons or Senior) £21.80, Child £16.50.

Validity
Valid for any 3 out of 7 consecutive days travel. Travel is valid any time at the weekend. Monday to Friday, you can travel any time except on services departing before 9.15am. Valid with ScotRail and Glasgow Underground only.

See validity map. Allows travel between the following stations (including intermediary stations):

* Alloa
* Bathgate
* Dunblane
* Edinburgh Waverley and Haymarket
* Falkirk
* Glasgow Central and Queen Street
* Markinch
* Newcraighall
* North Berwick

Also allows unlimited travel on Glasgow Underground.

http://www.nationalrail.co.uk/times_fares/promotions/prb2f596c35ce741018885d4d7731d3f/details.html

 

[mumrar]

You need to send the incorrect railcard back, ask for a refund with a covering letter explaining why.

not only is this an invasion of privacy

It isn't an invasion of privacy as you have sent them your photograph, they haven't taken a photo of you.

how can they swap pictures with another guy that look total different

Your picture is just attached to a name and or order number. The chances are you have the photo of someone with an adjacent order number, or with a very similar name that would appear adjacent alaphabetically.

It's an administrative error, it's not about them being careless, it's just the information being crossed up at some point.

 

[lewis1993]

Hi sorry I need to be at work at 10am and finish at 6pm mon-fri and Sunday it is costing me about £13 on petro a day and rising is it cheaper to get the train, stations are variable please advise me what card I need and how I get it thanks very much for the help

 

[HST Power]

Hi sorry I need to be at work at 10am and finish at 6pm mon-fri and Sunday it is costing me about £13 on petro a day and rising is it cheaper to get the train, stations are variable please advise me what card I need and how I get it thanks very much for the help

Okay then, lets take this one step at a time.

1) Where do you live and where do you need to get to?
2) Who is your local TOC?
3) What sort of card did you have in mind? Do you need First Class travel or will standard do?

I'm not really very knowledgeable on Railcards but I'll do my best if you give details.

 

[DaveNewcastle]

@Lewis
I think all the best advice has already been given to you, above.
It can't be more specific because you haven't provided the additional information which people have noted is crucial to that advice. For example, the advice about the restrictions on a YoungPerson's Railcard (YP) may apply if you are under 25. But they would not apply if you were over 60 and held a Senior Railcard or qualified for a Forces or other Railcard. You didn't clarify, so people here give answers which cover all possibilities - you'll have to do the final part of the analysis!

In fact, I think my friends on here have gone to great lengths to give you the means to work out the best options for yourself with the additional information which only you will know.
I hope you agree!

I'm assuming by your 'home' location you mean Drumgelloch, if so, then the first train after the YP time restriction is the 9:27 which arrives at Haymarket at 10:08, only you will know how long it takes to walk to your particular office and whether those few minutes each morning are critical.
If you read John @ Home's advice carefully, I think you'll find the cheapest results are in there.

Yes, we all know that fuel costs rise. Thanks. But having spent only a few pence short of £100 on my last re-fuelling, I wasn't at risk of forgetting!

- - - - - - - -
@HST Power
I think we can safely deduce that the OP's only choice of TOC is ScotRail, because the only stations that fit his descriptions, by juggling a few letters, and assuming they are within daily commuting distance, have to be Drumgelloch and Edinburgh Haymarket.

 

[lewis1993]

well the latest train i can get is 9am from drumgellock or i could go to caldercruix if it is cheaper because it is after 9 and i would be traveling after 18:00 from hay market

 

[junglejames]

Assuming you weren't planning on joining a train in Haymarket between 1642 and 1809, you would be using an off-peak day return every day. The fare for this is £11.10; if you travel before 10am Monday-Friday you can't get a Young Person's Railcard discount on this journey (although the type of railcard was never mentioned). The discounted cost is £7.35 and the 7-day season ticket is £58.

You mentioned you would be travelling 10am-6pm. If by that you mean you will be leaving DRU on the 09:58 departure or earlier, your weekly cost is £62.85 (as the 10am rule doesn't apply on weekends). That makes a 7-day season ticket cheaper. The first departure from DRU on weekdays that does qualify for YP discount is 10:28. If you're driving to the station, perhaps you could drive to Caldercruix instead, where the train leaves at 10:02 and a YP discount is allowed.

However, in July and August the 10am rule doesn't apply either, so it will change again then! Perhaps you should get a season ticket valid until the 30th of June (tickets can be issued for any length of time between 1 month and 1 year) and then use day tickets after that.

Having looked back at the OP, is it just a coincidence that he said with this railcard the weekly ticket would cost £58? (The same price you quote for a weekly season.)
Perhaps when he says railcard, he actually means season ticket? Now we've just got to work out where the original price he gives (£94??) comes from. We should have clarified what he was meaning by railcard.
--- old post above --- --- new post below ---

well the latest train i can get is 9am from drumgellock or i could go to caldercruix if it is cheaper because it is after 9 and i would be traveling after 18:00 from hay market

Right, leaving on the 0900hrs from Drumgelloch, the Off Peak return is not valid, so you would be getting the Standard day return. Offpeak return isnt valid until after 0915 M-F. Anytime return is £14.50
You can use a Young Persons railcard, but because of the minimum fare charged on weekdays, the fare only comes down to £12.00 M-F.
On a Sunday you can use the off peak return, which is £11.10, but with a YP railcard, this comes down to £7.35.

So for a whole week: £60.35 with a YP railcard, or £83.60 without a YP railcard.
Of course, cheaper than this is a 7 day season ticket which comes in at £58, as already mentioned.

I havent looked into Rover tickets, so dont know if they would provide anything cheaper. But for normal day tickets (with or without a YP railcard) and for weekly seasons, then these are your options. Of course, a monthly season ticket would be even cheaper per day.

Just an aside. If, as mentioned before, the railcard minimum fare doesnt apply during summer months, then your anytime return during these months would come down to £9.55. So during summer months, with a YP railcard, the weekly cost comes down to £55.10. Five anytime returns, and the off peak return on the Sunday. So, as mentioned before, the season ticket is more expensive during these summer months, if you have a railcard.

Does this help? Also, clarify what railcard you have sent off for? It sounds like a season ticket to me.

Oh, as a final aside, just to compare the season ticket with driving, if you got a weekly season ticket at £58, this would equate to less than the cost in petrol to yourself.

 

[island]

the first train after the YP time restriction is the 9:27 which arrives at Haymarket at 10:08

No it's not, it's the 1028. Y-P isn't allowed for departures before 1000 M-F except July-August.

 

[lewis1993]

hi
its is a smart card i was told i needed a card with a picture on it so i set away fro one so i can get a weekly i got the £90 odd pounds becasue i work sunday so it is another £14.10 so £97.70 a week rather than £58

 

[LexyBoy]

Do you mean a smartcard like this?

In this case, the smartcard is only available for Season tickets anyway, so I'm not sure where you get the extra cost for Sunday from. A 7 Day Season for your route (Drumgelloch to Haymarket) is £58 - this is the same whether it's issued as a smartcard or a paper ticket (available from any ticket office).

For a paper ticket, you also need a photocard, but this would be provided by the ticket office when it's issued - you would need to bring a passport sized photo (of yourself!!).

 

[island]

Those smartcards are only available on the Glasgow Queen Street to Edinburgh Waverley line.

Can I ask where you got the figures of £97.70 and £14.10, as I cannot find any combination of tickets that adds up to this. Are you buying tickets every day? As LexyBoy indicates, the 7-day ticket for your journey is £58.

 

[junglejames]

hi
its is a smart card i was told i needed a card with a picture on it so i set away fro one so i can get a weekly i got the £90 odd pounds becasue i work sunday so it is another £14.10 so £97.70 a week rather than £58

Ah, its one of the smart cards. I see. Well yes, so it would bring the price down to £58 as its a weekly season ticket.

However, ive already shown that its only £83 per week as it is. Ive already included Sunday. You say Mon to Fri and Sun? So it comes to £83 if you only buy daily tickets. If when you have been working on Sunday you have gone and purchsed yourself a ticket costing £14, then it sounds like youve been buying an Anytime return. On Sundays you dont need an Anytime return. An off peak return is available all day Sat and Sun. So the cost for Sunday is £11.10.
For it to cost you over £90, you must have been working Saturday as well.
--- old post above --- --- new post below ---

Do you mean a smartcard like this?

In this case, the smartcard is only available for Season tickets anyway, so I'm not sure where you get the extra cost for Sunday from. A 7 Day Season for your route (Drumgelloch to Haymarket) is £58 - this is the same whether it's issued as a smartcard or a paper ticket (available from any ticket office).

For a paper ticket, you also need a photocard, but this would be provided by the ticket office when it's issued - you would need to bring a passport sized photo (of yourself!!).

The reason he is mentioning extra cost for Sunday, is because by the sounds of it, he hasnt been buying a weekly season yet. He's been buying daily tickets until the smartcard came through. Even though he didnt need to wait for the smartcard!!!

 

[142094]

No it's not, it's the 1028. Y-P isn't allowed for departures before 1000 M-F except July-August.

That's not totally correct, you can still use your railcard before 10.00 but have to pay the standard minimum fare of £12.

 

[junglejames]

Those smartcards are only available on the Glasgow Queen Street to Edinburgh Waverley line.

Can I ask where you got the figures of £97.70 and £14.10, as I cannot find any combination of tickets that adds up to this. Are you buying tickets every day? As LexyBoy indicates, the 7-day ticket for your journey is £58.

Thats what im trying to work out. As i showed, working M-F, plus Sun, as he said to begin with, only costs just over £83. if buying daily tickets.

Seems like he is waiting for the smartcard to get the season, even though you could get the season ticket without the use of a smartcard.

 

[DaveNewcastle]

That's not totally correct, you can still use your railcard before 10.00 but have to pay the standard minimum fare of £12.

very true, but now not relevant, as the OP has now told us that it wasn't a 'Railcard' after all!