Folks,
All too often l feel that Railway personel get a hard time from unhappy passengers for whatever reasons. In my travels though l have also found some members of staff to be more than capable of dealing with any situation and be extreamley professional, polite, informative etc. l have also came accross a few characters within the industry.
One character for me was a Virgin CSA. This guy worked the Glasgow to Euston Pendo Service. He was a heavy set guy, had great interpersonal skills, very helpful, funny and nothing was a problem for him. He didnt look the typical steward however what a worker and character. A gem of a guy and an asset for Virgin Trains. l sure there are other characters within the network.
All too often l feel that Railway personel get a hard time from unhappy passengers for whatever reasons. In my travels though l have also found some members of staff to be more than capable of dealing with any situation and be extreamley professional, polite, informative etc. l have also came accross a few characters within the industry.
One character for me was a Virgin CSA. This guy worked the Glasgow to Euston Pendo Service. He was a heavy set guy, had great interpersonal skills, very helpful, funny and nothing was a problem for him. He didnt look the typical steward however what a worker and character. A gem of a guy and an asset for Virgin Trains. l sure there are other characters within the network.