Recovering a booking reference

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Cletus

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I recently made a booking on SWT's website. I don't have an account with SWT and was able to make a booking anyway.

When I went to the TVM to print off the tickets, the machine said invalid reference. I assume I wrote down the reference incorrectly :oops:

Is it possible to retrieve the correct reference?
(In the meantime I have contacted SWT through the contact us on their website).
 
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transportphoto

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Regardless of an account, you should have received an email confirmation which will contain your reference.
 

Cletus

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I'm sure I will contact them by telephone if I have to. I was more concerned that the response would be that I'd have no chance of getting the tickets.


I never did receive an email confirmation, I assumed because I'd booked without setting up an account.
 

najaB

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I never did receive an email confirmation, I assumed because I'd booked without setting up an account.
I just tried to book a ticket using the SWT website and had to enter my email address before it would take payment details.
 

LordCreed

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I'm sure I will contact them by telephone if I have to. I was more concerned that the response would be that I'd have no chance of getting the tickets.


I never did receive an email confirmation, I assumed because I'd booked without setting up an account.

Might be obvious, but tried checking any junk / spam folders?
 

Cletus

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I just tried to book a ticket using the SWT website and had to enter my email address before it would take payment details.

As did I, but I never received an email confirmation. (perhaps I put in the wrong email address?)

Have checked spam too.
 

najaB

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As did I, but I never received an email confirmation. (perhaps I put in the wrong email address?)

Have checked spam too.
Unless there is/was a fault with the web site, I can't see any reason to ask for an email address other than to send an order confirmation.

Sent from my Nexus 4 using Tapatalk
 

wibble

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Rather stupidly, your collection reference is towards the bottom of your email.

The reference in the subject line of the email, and at the top of the actual email, are just transaction references.
 

Wookiee

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Rather stupidly, your collection reference is towards the bottom of your email.

The reference in the subject line of the email, and at the top of the actual email, are just transaction references.

Yeah, it's crap, quite frankly. I used the new SWT site to book one of their promo tickets yesterday and the resulting confirmation page and email were both very poorly set out.
 

causton

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Lots of complaints about that as they look so similar! Who thought that one up...

At a ticket office we can search by your surname/postcode but you would be surprised how many bookings we get where the surname is INCOMPLETE, or CUSTOMER, or FULL SURNAME REQUIRED etc... and the address is blank, so it is hit or miss...
 
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